JW Player experienced a major incident on May 28, 2025 affecting Video Players, lasting 7d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Video Players
Update timeline
- investigating May 28, 2025, 01:49 PM UTC
We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version.
- investigating May 28, 2025, 03:18 PM UTC
We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version. If this affects you, as a temporary workaround, please use the “Previous” release via the Player page.
- monitoring Jun 03, 2025, 11:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2025, 01:06 PM UTC
This incident has been resolved.