JW Player incident

Degraded Performance of the Delivery API

Minor Resolved View vendor source →

JW Player experienced a minor incident on June 11, 2025 affecting Media Delivery, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2025, 10:44 AM UTC
Resolved
Jun 11, 2025, 03:09 PM UTC
Duration
4h 24m
Detected by Pingoru
Jun 11, 2025, 10:44 AM UTC

Affected components

Media Delivery

Update timeline

  1. investigating Jun 11, 2025, 10:44 AM UTC

    We are currently experiencing degraded performance on our Delivery API. Our Team is currently investigating the matter.

  2. monitoring Jun 11, 2025, 01:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 11, 2025, 01:08 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 11, 2025, 03:09 PM UTC

    This incident has been resolved.