JW Player incident

Investigating Issues with Multi-Track Audio on Newly Ingested Assets

Minor Resolved View vendor source →

JW Player experienced a minor incident on June 14, 2025 affecting Live Channels and Media Delivery, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2025, 03:06 PM UTC
Resolved
Jun 14, 2025, 07:26 PM UTC
Duration
4h 20m
Detected by Pingoru
Jun 14, 2025, 03:06 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Jun 14, 2025, 03:06 PM UTC

    Third party provider issue impacting Instant Live.

  2. resolved Jun 14, 2025, 07:26 PM UTC

    This incident has been resolved.