JW Player incident

Video Ingest and playback issues

Minor Resolved View vendor source →

JW Player experienced a minor incident on June 16, 2025 affecting Live Channels and Media Delivery, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 09:09 PM UTC
Resolved
Jun 16, 2025, 10:59 PM UTC
Duration
1h 49m
Detected by Pingoru
Jun 16, 2025, 09:09 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Jun 16, 2025, 09:09 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Jun 16, 2025, 09:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 16, 2025, 10:59 PM UTC

    This incident has been resolved.