JW Player incident

Issues with VOD ingest of audio with high bit depth

Minor Resolved View vendor source →

JW Player experienced a minor incident on June 25, 2025 affecting Live Channels and Media Delivery, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2025, 09:11 PM UTC
Resolved
Jun 25, 2025, 11:06 PM UTC
Duration
1h 55m
Detected by Pingoru
Jun 25, 2025, 09:11 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Jun 25, 2025, 09:11 PM UTC

    We are currently investigating an issue where audio with high bit depth (24 bit audio) is corrupted on ingest in some cases. We have identified the cause and are preparing a fix. We will share updates as progress is made

  2. monitoring Jun 25, 2025, 10:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 25, 2025, 11:06 PM UTC

    This incident has been resolved.