JW Player incident

Delivery API returning 'not found' for some media items

Minor Resolved View vendor source →

JW Player experienced a minor incident on February 4, 2025, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 10:45 AM UTC
Resolved
Feb 04, 2025, 12:29 PM UTC
Duration
1h 43m
Detected by Pingoru
Feb 04, 2025, 10:45 AM UTC

Update timeline

  1. investigating Feb 04, 2025, 10:45 AM UTC

    We are investigating an issue with the delivery API where some indexed media with ready renditions are showing as "Processing" and are throwing 'not found' errors.

  2. investigating Feb 04, 2025, 11:54 AM UTC

    "We are still investigating the delivery API issue. Only a small portion of the media uploaded on 26th-27th January are affected by this issue."

  3. investigating Feb 04, 2025, 12:29 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 04, 2025, 12:29 PM UTC

    This incident has been resolved.