JW Player incident

Partial outage with delivery effecting VP9 Dash streams

Major Resolved View vendor source →

JW Player experienced a major incident on February 7, 2025 affecting Media Delivery, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2025, 02:16 PM UTC
Resolved
Feb 07, 2025, 04:01 PM UTC
Duration
1h 45m
Detected by Pingoru
Feb 07, 2025, 02:16 PM UTC

Affected components

Media Delivery

Update timeline

  1. investigating Feb 07, 2025, 02:16 PM UTC

    We are currently investigating this issue.

  2. identified Feb 07, 2025, 02:38 PM UTC

    The issue has been identified, and a possible fix is being tested.

  3. resolved Feb 07, 2025, 04:01 PM UTC

    This incident has been resolved.