JW Player incident

Dashboard Media Visibility Issues

Minor Resolved View vendor source →

JW Player experienced a minor incident on February 19, 2025, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2025, 03:25 AM UTC
Resolved
Feb 19, 2025, 03:35 AM UTC
Duration
10m
Detected by Pingoru
Feb 19, 2025, 03:25 AM UTC

Update timeline

  1. investigating Feb 19, 2025, 03:25 AM UTC

    We are currently investigating reports of recently uploaded media not appearing in the JW Player dashboard. While media remains accessible via direct URLs (e.g., ⁠https://cdn.jwplayer.com/v2/media/) or (https://dashboard.jwplayer.com/p//media/), users cannot search for or view these entries through the dashboard interface.

  2. resolved Feb 19, 2025, 03:35 AM UTC

    The issue preventing recently uploaded media from appearing in the JW Player dashboard has been resolved. All media entries are now visible and searchable.