JW Player incident

Elevated latency on Low Latency Live Streams

Minor Resolved View vendor source →

JW Player experienced a minor incident on March 14, 2025 affecting Live Channels and Media Delivery, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2025, 08:06 PM UTC
Resolved
Mar 14, 2025, 09:47 PM UTC
Duration
1h 41m
Detected by Pingoru
Mar 14, 2025, 08:06 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Mar 14, 2025, 08:06 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Mar 14, 2025, 08:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 14, 2025, 08:49 PM UTC

    As of 20:12 UTC, the team has implemented a fix and latency has returned to normal. At this point we expect all low latency live streams to be fully operational.

  4. resolved Mar 14, 2025, 09:47 PM UTC

    This incident has been resolved.