JW Player experienced a minor incident on March 17, 2025 affecting Live Channels and Media Delivery, lasting 7h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 17, 2025, 03:46 AM UTC
Third party provider issue impacting Instant Live.
- identified Mar 17, 2025, 05:01 AM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 17, 2025, 06:12 AM UTC
We are continuing to work towards a fix for the ingest delays. Tasks continue to be accepted and processed, however they continue to be delayed. We are deploying additional mitigations to improve processing speed.
- identified Mar 17, 2025, 07:57 AM UTC
Job processing throughout continues to be delayed. We are continuing to work towards additional mitigations.
- monitoring Mar 17, 2025, 10:06 AM UTC
Ingest processing throughput has fully recovered and ingest queues have been processed. We are continuing to monitor the situation.
- resolved Mar 17, 2025, 11:15 AM UTC
This incident has been resolved.