JW Player incident

Increase in asset ingest errors

Minor Resolved View vendor source →

JW Player experienced a minor incident on May 13, 2025 affecting Live Channels and Media Delivery, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 08:11 PM UTC
Resolved
May 13, 2025, 11:58 PM UTC
Duration
3h 46m
Detected by Pingoru
May 13, 2025, 08:11 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified May 13, 2025, 08:11 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring May 13, 2025, 10:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 13, 2025, 11:58 PM UTC

    This incident has been resolved.