JustCall incident

Connection Errors for Some Customers Due to SSL Certificate Issue

Minor Resolved View vendor source →

JustCall experienced a minor incident on November 1, 2025 affecting Outbound Calling and SMS Service and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2025, 07:05 AM UTC
Resolved
Nov 01, 2025, 08:46 AM UTC
Duration
1h 40m
Detected by Pingoru
Nov 01, 2025, 07:05 AM UTC

Affected components

Outbound CallingSMS ServiceJustCall DashboardInbound CallingMMS Service

Update timeline

  1. investigating Nov 03, 2025, 11:03 AM UTC

    We are currently investigating this issue.

  2. identified Nov 03, 2025, 11:04 AM UTC

    The issue has been identified as an invalid intermediate certificate configuration affecting a subset of edge nodes. A fix is being deployed.

  3. monitoring Nov 03, 2025, 11:05 AM UTC

    The fix has been deployed, and SSL validation errors should now be resolved. We are monitoring system stability before marking this incident as resolved.

  4. resolved Nov 03, 2025, 11:06 AM UTC

    This incident has been resolved.