JustCall had 10 outages in the last 2 years totaling 4h 52m of downtime — averaging 0.4 incidents per month.
There were 10 JustCall outages since December 10, 2024 totaling 4h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently investigating slowness in the JustCall web application
We're observing some improvements. Our team's continuing to monitor it.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved. This seems to have been caused by an underlying GCP issue with GKE in the region where our system is hosted.
We experienced a temporary service disruption that caused a subset of Voice requests to experience elevated response times and intermittent errors. This occurred due to a brief internal connectivity issue within our infrastructure, which prevented a subset of requests in that zone from reaching healthy service instances. This seems to have been caused by an underlying GCP issue with GKE in the region where our system is hosted. Connectivity was restored shortly thereafter, and the system automatically recovered as traffic resumed normal routing.
We're currently investigating the slowness in the JustCall webapp for some of our customers.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified as an invalid intermediate certificate configuration affecting a subset of edge nodes. A fix is being deployed.
The fix has been deployed, and SSL validation errors should now be resolved. We are monitoring system stability before marking this incident as resolved.
This incident has been resolved.
We are currently experiencing service disruptions caused by an ongoing AWS outage affecting our upstream provider. Our engineering teams are actively working with the provider to restore full functionality as soon as possible. Impact: Some customers may experience intermittent failures when making or receiving calls or SMS messages. Workaround: If you encounter a failure, please retry the action as a temporary workaround. We’ll continue to monitor the situation closely and will share updates as more information becomes available.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
**Date:** 12th September 2025 **Duration:** 02:45 UTC - 02:53 UTC **Affected Services** * Sales Dialer **Impact** A subset of customers experienced degraded performance or complete unavailability of the Sales Dialer app. Some operations might also be delayed. **Root Cause** * Outdated cached offset limits caused inefficient query execution * High memory and CPU consumption on the database cluster * Resource exhaustion leading to temporary unavailability * Overall reduction in system responsiveness until intervention **Resolution** * Engineers identified and corrected the outdated caching behavior in query handling * Optimized query execution to prevent excessive resource usage * Applied additional safeguards and monitoring to mitigate similar issues in the future
We've observed an increased rate of errors where users are experiencing difficulty in making & receiving calls.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.