JustCall incident
A subset of users unable to make and receive calls
JustCall experienced a major incident on March 9, 2026 affecting Outbound Calling and Inbound Calling, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2026, 12:22 PM UTC
We are currently investigating this issue.
- identified Mar 09, 2026, 12:24 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 09, 2026, 12:25 PM UTC
This incident has been resolved. This seems to have been caused by an underlying GCP issue with GKE in the region where our system is hosted.
- postmortem Mar 09, 2026, 12:35 PM UTC
We experienced a temporary service disruption that caused a subset of Voice requests to experience elevated response times and intermittent errors. This occurred due to a brief internal connectivity issue within our infrastructure, which prevented a subset of requests in that zone from reaching healthy service instances. This seems to have been caused by an underlying GCP issue with GKE in the region where our system is hosted. Connectivity was restored shortly thereafter, and the system automatically recovered as traffic resumed normal routing.