Juniper Square Outage History
Juniper Square is up right nowPingoru has recorded 50 incidents for Juniper Square: 15 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 7 of 720 (1%) |
| October 2026 | 0 | 0 of 519 (0%) |
Incidents, newest first
Notice September 16, 2026 Document matching and sharing, and PDF splitting 3h 22m
Started Sep 16, 2026, 04:15 PM UTC· resolved Sep 16, 2026, 07:37 PM UTC
- monitoring Sep 16, 2026, 04:15 PM UTC
From 1:20 AM PT, some users experienced failures running document matching and sharing tasks or splitting PDFs, so affected tasks did not complete and will need to be re-run. Other areas of the platform were not affected. We've identified the issue, have deployed a fix, and are continuing to monitor stability.
- resolved Sep 16, 2026, 07:37 PM UTC
The issue affecting document matching and sharing, and PDF splitting is resolved as of 8:20 AM PT. Both features have been running normally since, with no recurrence over several hours of monitoring. If any of your tasks failed during the incident and haven't completed since, they will need to be re-run. If you continue to see errors please contact [email protected].
Notice September 9, 2026 Delays receiving two-factor authentication codes by text message 3h 6m
Started Sep 09, 2026, 04:33 PM UTC· resolved Sep 09, 2026, 07:39 PM UTC
- identified Sep 09, 2026, 04:33 PM UTC
Some users signing in to Juniper Square are not receiving their two-factor authentication code by text message, or are receiving it after a delay, which prevents them from sign-in. Reports so far are concentrated among users on one mobile carrier, AT&T, and initial indications point to a delay at our upstream text message delivery provider, Twilio. We have escalated to that provider and added a notice to the sign-in screen for anyone affected.
- monitoring Sep 09, 2026, 06:16 PM UTC
Text message delivery of two-factor authentication codes appears to be recovering, and affected users are completing sign-in again. We are monitoring closely and will confirm here once delivery is fully restored.
- resolved Sep 09, 2026, 07:39 PM UTC
Text message delivery of two-factor authentication codes are sending successfully.
Notice September 1, 2026 Delays in some emails from Juniper Square –
Started Sep 01, 2026, 02:00 PM UTC· resolved Sep 01, 2026, 02:00 PM UTC
- resolved Sep 01, 2026, 03:59 PM UTC
Delays in emails from [email protected] Between 7:52 AM and 8:45 AM PT today, some email notifications sent from [email protected] were delayed rather than arriving right away. No email notifications were lost, only delayed, and any delayed messages have since gone out. If you're still waiting on an email notification you expected, contact [email protected].
Notice July 28, 2026 Compliance dashboard not loading in Manager workspace 52m
Started Jul 28, 2026, 10:12 PM UTC· resolved Jul 28, 2026, 11:04 PM UTC
- investigating Jul 28, 2026, 10:12 PM UTC
We're investigating an issue where the Compliance dashboard in Manager workspace is failing to load for some users. This is the view GPs use for real-time visibility into AML/KYC status across investor positions. Other areas of Manager workspace and the Investor Portal are working normally. Our engineering team is actively investigating and we'll share an update shortly.
- resolved Jul 28, 2026, 11:04 PM UTC
We deployed a fix and the Compliance dashboard is now working. Other areas of Manager workspace and the Investor Portal were unaffected. A post-incident review is underway.
Notice July 24, 2026 GP and LP Portal Access Restored –
Started Jul 24, 2026, 08:21 PM UTC· resolved Jul 24, 2026, 08:21 PM UTC
- resolved Jul 24, 2026, 08:21 PM UTC
Between 4:02 AM PT and 4:12 AM PT, users may have experienced 522 connection errors or timeouts when attempting to log in to GP workspaces and LP portals. A temporary network routing issue with an upstream provider disrupted regional connectivity. Service has fully recovered, and all portal logins, features, and platform capabilities are operating normally.
Notice June 5, 2026 Scheduled Emails Failing to Send 1h 47m
Started Jun 05, 2026, 08:41 PM UTC· resolved Jun 05, 2026, 10:29 PM UTC
- identified Jun 05, 2026, 08:41 PM UTC
We are currently experiencing an issue that is preventing scheduled emails from being sent. Our engineering team identified the root cause and is actively working on a fix. All other platform features and direct, real-time emails are working normally.
- resolved Jun 05, 2026, 10:29 PM UTC
Scheduled emails are now being correctly sent across the platform. Users should see newly scheduled automated notifications and email campaigns dispatching normally. We have completed our review of emails affected when this issue first occurred and confirmed that no additional emails were impacted. We're continuing to investigate the underlying root cause to prevent future occurrences.
Notice May 30, 2026 Login Failures on Select Workspace Domains –
Started May 30, 2026, 03:14 PM UTC· resolved May 30, 2026, 03:14 PM UTC
- resolved May 30, 2026, 03:14 PM UTC
This incident has been resolved. Some customers were temporarily unable to log in to specific workspace domains due to a traffic misrouting issue following a recent infrastructure migration. Our engineering team identified the root cause and resolved the issue. All affected workspace logins are now fully restored and operating normally.
Notice April 28, 2026 System performance and errors 14m
Started Apr 28, 2026, 04:20 PM UTC· resolved Apr 28, 2026, 04:35 PM UTC
- investigating Apr 28, 2026, 04:20 PM UTC
We're investigating slow loading and errors affecting manager workspaces and investor portals. We've identified a recent update as the likely cause and are working to restore performance. We will update again within the next hour.
- resolved Apr 28, 2026, 04:35 PM UTC
This incident has been resolved.
Notice March 31, 2026 Manager workspace accessibility –
Started Mar 31, 2026, 07:30 AM UTC· resolved Mar 31, 2026, 07:30 AM UTC
- resolved Mar 31, 2026, 11:09 PM UTC
Manager workspaces were slow to load, to the point of being intermittently inaccessible, from 11:48 PM PT to 12:30 AM PT. Some users may have seen a maintenance page at times during this period. Resolution: We identified that a logging service caused infrastructure over-utilization. We disabled the service and restored access by 12:30 AM PT. All systems returned to normal.
Notice March 26, 2026 Juniper Square site slowness 7h 41m
Started Mar 26, 2026, 04:42 PM UTC· resolved Mar 27, 2026, 12:23 AM UTC
- investigating Mar 26, 2026, 04:42 PM UTC
Some Juniper Square customers are experiencing slowness using the site. You may notice long loading times when navigating the platform. Our team is investigating a recent update as the potential cause and is working to restore normal performance levels. Other areas of the platform, including the Investor Portal, remain fully operational. We will provide another update in 30 minutes.
- investigating Mar 26, 2026, 05:23 PM UTC
We're continuing to investigate slowness using Juniper Square. Our engineering team is currently exploring a new potential cause related to a feature configuration. You'll likely experience some delays when navigating the manager workspace.
- investigating Mar 26, 2026, 06:16 PM UTC
We are continuing to investigate performance degradation affecting both the manager workspace and investor portals. You may experience slowness when navigating the platform. We will continue to monitor and update as we learn more.
- investigating Mar 26, 2026, 07:14 PM UTC
We’re continuing to investigate performance issues affecting both the manager workspaces and investor portals. You may continue to notice inconsistent loading times or delays across the platform. Our engineering team is working to restore full stability.
- investigating Mar 26, 2026, 08:47 PM UTC
We’re seeing improvements in load times, but performance remains inconsistent across the platform. Our team is working to ensure full stability for both manager workspaces and investor portals. We will continue to provide updates until fully resolved.
- monitoring Mar 26, 2026, 11:00 PM UTC
Performance has returned to baseline levels across the platform. We’re monitoring the system closely to ensure continued stability for the Manager Workspace and Investor Portals. You should now experience normal loading speeds. We’ll provide a final update once the monitoring period is complete.
- resolved Mar 27, 2026, 12:23 AM UTC
Our engineering team identified a performance regression following a recent update causing the recent performance issues. We rolled back the application to a previous stable version and performance has returned to normal levels. We’ve paused further updates and are actively working on a long term fix to prevent this from happening again. All core features and data remained secure and accessible throughout the incident. Our team is conducting a detailed code review and monitoring stability to ensure continued performance.
Notice March 16, 2026 Application access –
Started Mar 16, 2026, 05:30 AM UTC· resolved Mar 16, 2026, 05:30 AM UTC
- resolved Mar 16, 2026, 06:22 PM UTC
An expired domain certificate caused a temporary service disruption. Our engineering team applied a fix to restore connectivity, and all services are now operating normally. We’re reviewing our internal processes to prevent this from happening again.
Notice March 11, 2026 Intermittent connectivity issues 2h 51m
Started Mar 11, 2026, 07:00 PM UTC· resolved Mar 11, 2026, 09:51 PM UTC
- monitoring Mar 11, 2026, 07:00 PM UTC
Some users may have experienced brief, periodic connection timeouts while using Juniper Square. We've identified the cause of these interruptions and the platform is currently stable and fully operational. Our engineering team is now working on a permanent resolution to ensure this doesn't recur.
- resolved Mar 11, 2026, 09:51 PM UTC
We’ve successfully deployed a fix for the underlying update that caused the recent service disruption. All systems are continuing to operate normally. We’ll continue to monitor performance to ensure a smooth experience.
Notice February 14, 2026 Maintenance to fix email performance –
Started Feb 14, 2026, 04:00 PM UTC· resolved Feb 14, 2026, 04:00 PM UTC
- resolved Feb 14, 2026, 05:45 PM UTC
Resolved - Email Performance Juniper Square is fully operational. We’ve completed emergency maintenance to fix performance issues affecting email features. This fix addresses the slowdowns some users experienced following our database update on Friday, Feb 13. Our engineering team is now conducting a root cause analysis to identify exactly why the update behaved this way. We’re using these findings to improve our deployment processes and prevent similar issues in the future.
Notice February 6, 2026 Email delivery from Juniper Square affected 1h 10m
Started Feb 06, 2026, 11:23 PM UTC· resolved Feb 07, 2026, 12:34 AM UTC
- investigating Feb 06, 2026, 11:23 PM UTC
We're investigating an issue that affects email delivery from Juniper Square. Our engineering team is working to identify the cause and will provide an update as soon as we have more information. Other platform features remain fully operational.
- identified Feb 06, 2026, 11:52 PM UTC
We've identified the cause of the email delivery delays and are monitoring the system as the backlog clears. Emails already queued are being processed and sent out now. You may experience delays with all email types, including user-generated messages and system notifications. We're tracking the recovery as the remaining messages are processed and will provide an update once delivery times have stabilized.
- resolved Feb 07, 2026, 12:34 AM UTC
We’ve seen that email delivery has returned to normal. The message backlog is nearly cleared, and all email types are now processing and sending as expected. Our engineering team is continuing to investigate the root cause to ensure ongoing stability. We don’t expect any further delays at this time.
Notice February 5, 2026 Intermittent platform availability 20m
Started Feb 05, 2026, 05:10 PM UTC· resolved Feb 05, 2026, 05:30 PM UTC
- resolved Feb 06, 2026, 04:25 AM UTC
Resolved - Juniper Square platform availability Between approximately 9:10 AM and 9:30 AM PT, Juniper Square was intermittently unavailable. Users may have seen a "temporarily down" message during this window. We identified the issue as resource contention within our database caused by background processing. The site has fully recovered and is operating normally. To prevent recurrence, we are actively implementing optimizations to our background processing and data request logic.
Notice March 5, 2025 Elevated API Errors 19h 20m
Started Mar 05, 2025, 10:00 PM UTC· resolved Mar 06, 2025, 05:20 PM UTC
- investigating Mar 05, 2025, 10:00 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- monitoring Mar 06, 2025, 01:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2025, 05:20 PM UTC
This incident has been resolved.