Juniper Square site slowness

Update timeline

1. investigating Mar 26, 2026, 04:42 PM UTC

   Some Juniper Square customers are experiencing slowness using the site. You may notice long loading times when navigating the platform. Our team is investigating a recent update as the potential cause and is working to restore normal performance levels. Other areas of the platform, including the Investor Portal, remain fully operational. We will provide another update in 30 minutes.

2. investigating Mar 26, 2026, 05:23 PM UTC

   We're continuing to investigate slowness using Juniper Square. Our engineering team is currently exploring a new potential cause related to a feature configuration. You'll likely experience some delays when navigating the manager workspace.

3. investigating Mar 26, 2026, 06:16 PM UTC

   We are continuing to investigate performance degradation affecting both the manager workspace and investor portals. You may experience slowness when navigating the platform. We will continue to monitor and update as we learn more.

4. investigating Mar 26, 2026, 07:14 PM UTC

   We’re continuing to investigate performance issues affecting both the manager workspaces and investor portals. You may continue to notice inconsistent loading times or delays across the platform. Our engineering team is working to restore full stability.

5. investigating Mar 26, 2026, 08:47 PM UTC

   We’re seeing improvements in load times, but performance remains inconsistent across the platform. Our team is working to ensure full stability for both manager workspaces and investor portals. We will continue to provide updates until fully resolved.

6. monitoring Mar 26, 2026, 11:00 PM UTC

   Performance has returned to baseline levels across the platform. We’re monitoring the system closely to ensure continued stability for the Manager Workspace and Investor Portals. You should now experience normal loading speeds. We’ll provide a final update once the monitoring period is complete.

7. resolved Mar 27, 2026, 12:23 AM UTC

   Our engineering team identified a performance regression following a recent update causing the recent performance issues. We rolled back the application to a previous stable version and performance has returned to normal levels. We’ve paused further updates and are actively working on a long term fix to prevent this from happening again. All core features and data remained secure and accessible throughout the incident. Our team is conducting a detailed code review and monitoring stability to ensure continued performance.