Juniper Square incident
Delays receiving two-factor authentication codes by text message
Juniper Square experienced a notice incident on September 9, 2026, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 09, 2026, 04:33 PM UTC
Some users signing in to Juniper Square are not receiving their two-factor authentication code by text message, or are receiving it after a delay, which prevents them from sign-in. Reports so far are concentrated among users on one mobile carrier, AT&T, and initial indications point to a delay at our upstream text message delivery provider, Twilio. We have escalated to that provider and added a notice to the sign-in screen for anyone affected.
- monitoring Sep 09, 2026, 06:16 PM UTC
Text message delivery of two-factor authentication codes appears to be recovering, and affected users are completing sign-in again. We are monitoring closely and will confirm here once delivery is fully restored.
- resolved Sep 09, 2026, 07:39 PM UTC
Text message delivery of two-factor authentication codes are sending successfully.