Is Juniper Square down?

From 1:20 AM PT, some users experienced failures running document matching and sharing tasks or splitting PDFs, so affected tasks did not complete and will need to be re-run. Other areas of the platform were not affected. We've identified the issue, have deployed a fix, and are continuing to monitor stability.

The issue affecting document matching and sharing, and PDF splitting is resolved as of 8:20 AM PT. Both features have been running normally since, with no recurrence over several hours of monitoring. If any of your tasks failed during the incident and haven't completed since, they will need to be re-run. If you continue to see errors please contact [email protected].

Some users signing in to Juniper Square are not receiving their two-factor authentication code by text message, or are receiving it after a delay, which prevents them from sign-in. Reports so far are concentrated among users on one mobile carrier, AT&T, and initial indications point to a delay at our upstream text message delivery provider, Twilio. We have escalated to that provider and added a notice to the sign-in screen for anyone affected.

Text message delivery of two-factor authentication codes appears to be recovering, and affected users are completing sign-in again. We are monitoring closely and will confirm here once delivery is fully restored.

Text message delivery of two-factor authentication codes are sending successfully.

Delays in emails from [email protected] Between 7:52 AM and 8:45 AM PT today, some email notifications sent from [email protected] were delayed rather than arriving right away. No email notifications were lost, only delayed, and any delayed messages have since gone out. If you're still waiting on an email notification you expected, contact [email protected].