Is Juniper Square down?

We're investigating an issue where the Compliance dashboard in Manager workspace is failing to load for some users. This is the view GPs use for real-time visibility into AML/KYC status across investor positions. Other areas of Manager workspace and the Investor Portal are working normally. Our engineering team is actively investigating and we'll share an update shortly.

We deployed a fix and the Compliance dashboard is now working. Other areas of Manager workspace and the Investor Portal were unaffected. A post-incident review is underway.

Between 4:02 AM PT and 4:12 AM PT, users may have experienced 522 connection errors or timeouts when attempting to log in to GP workspaces and LP portals. A temporary network routing issue with an upstream provider disrupted regional connectivity. Service has fully recovered, and all portal logins, features, and platform capabilities are operating normally.

We are currently experiencing an issue that is preventing scheduled emails from being sent. Our engineering team identified the root cause and is actively working on a fix. All other platform features and direct, real-time emails are working normally.

Scheduled emails are now being correctly sent across the platform. Users should see newly scheduled automated notifications and email campaigns dispatching normally. We have completed our review of emails affected when this issue first occurred and confirmed that no additional emails were impacted. We're continuing to investigate the underlying root cause to prevent future occurrences.

This incident has been resolved. Some customers were temporarily unable to log in to specific workspace domains due to a traffic misrouting issue following a recent infrastructure migration. Our engineering team identified the root cause and resolved the issue. All affected workspace logins are now fully restored and operating normally.