Is Juniper Square down?

We are currently experiencing an issue that is preventing scheduled emails from being sent. Our engineering team identified the root cause and is actively working on a fix. All other platform features and direct, real-time emails are working normally.

Scheduled emails are now being correctly sent across the platform. Users should see newly scheduled automated notifications and email campaigns dispatching normally. We have completed our review of emails affected when this issue first occurred and confirmed that no additional emails were impacted. We're continuing to investigate the underlying root cause to prevent future occurrences.

This incident has been resolved. Some customers were temporarily unable to log in to specific workspace domains due to a traffic misrouting issue following a recent infrastructure migration. Our engineering team identified the root cause and resolved the issue. All affected workspace logins are now fully restored and operating normally.

We're investigating slow loading and errors affecting manager workspaces and investor portals. We've identified a recent update as the likely cause and are working to restore performance. We will update again within the next hour.

This incident has been resolved.

Manager workspaces were slow to load, to the point of being intermittently inaccessible, from 11:48 PM PT to 12:30 AM PT. Some users may have seen a maintenance page at times during this period. Resolution: We identified that a logging service caused infrastructure over-utilization. We disabled the service and restored access by 12:30 AM PT. All systems returned to normal.

Some Juniper Square customers are experiencing slowness using the site. You may notice long loading times when navigating the platform. Our team is investigating a recent update as the potential cause and is working to restore normal performance levels. Other areas of the platform, including the Investor Portal, remain fully operational. We will provide another update in 30 minutes.

We're continuing to investigate slowness using Juniper Square. Our engineering team is currently exploring a new potential cause related to a feature configuration. You'll likely experience some delays when navigating the manager workspace.

We are continuing to investigate performance degradation affecting both the manager workspace and investor portals. You may experience slowness when navigating the platform. We will continue to monitor and update as we learn more.

We’re continuing to investigate performance issues affecting both the manager workspaces and investor portals. You may continue to notice inconsistent loading times or delays across the platform. Our engineering team is working to restore full stability.

We’re seeing improvements in load times, but performance remains inconsistent across the platform. Our team is working to ensure full stability for both manager workspaces and investor portals. We will continue to provide updates until fully resolved.

Performance has returned to baseline levels across the platform. We’re monitoring the system closely to ensure continued stability for the Manager Workspace and Investor Portals. You should now experience normal loading speeds. We’ll provide a final update once the monitoring period is complete.

Our engineering team identified a performance regression following a recent update causing the recent performance issues. We rolled back the application to a previous stable version and performance has returned to normal levels. We’ve paused further updates and are actively working on a long term fix to prevent this from happening again. All core features and data remained secure and accessible throughout the incident. Our team is conducting a detailed code review and monitoring stability to ensure continued performance.