Jumio Outage History

We are pleased to inform you that the recent instability has been resolved, and our Identity Verification and Authentication services fully restored. We genuinely apologize for the inconvenience we caused. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience. For details of the service instability, please read below: At 15:40 UTC on 2026-05-09, we discovered unexpected issues. We have isolated the root cause and worked toward a full resolution. As of 19:47 UTC on 2026-05-09, the Identity Verification and Authentication have been restored to proper functionality, and is fully available. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

We experienced a delay affecting some identity verification transactions between 02:58UTC to 11:19 UTC. During the impacted window, transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval. All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused. If you have further questions, please contact Jumio Support at https://support.jumio.com or [email protected].

The issue affecting our US data center has been resolved. During the incident, customers may have experienced increased latency and delays when calling the Retrieval API service. Our engineering team identified and addressed the underlying cause, and services have now returned to normal operating levels. We apologize for any inconvenience this may have caused and appreciate your patience.

Between 06:56 UTC and 07:20 UTC, we experienced a processing delay in EU data center affecting Identity Verification transactions. During this period: Customers using Jumio Enterprise may have experienced delayed transaction processing. JumioGo customers may have observed a slightly higher rejection rate due to missing mandatory data points caused by auto-extraction failures. All services are now fully operational, and transaction processing has returned to normal. We appreciate your patience while we worked to resolve this issue.

We identified an issue affecting the Cross Transaction Risk capability across all data centers. During the impacted period, this feature did not execute as expected, which meant that any dependent rules either failed or did not execute. Issue Start: 08:18 AM UTC Issue Resolved: 11:00 AM UTC The feature is now fully restored and operating as intended. Please reach out to Support if you have any further questions or concerns.

We experienced a brief degradation in our EU data center at 19:33 UTC, which resulted in some delays in our transaction processing. Customers may have also experienced an increase in errors when calling our Retrieval API. NOTE: All services remain functional at this time. Apologies for the inconvenience.

All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates since 09:00 UTC on July 17th. We apologize for any inconvenience this may have caused and appreciate your patience.

All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates since 16:30 UTC on July 8th. We apologize for any inconvenience this may have caused and appreciate your patience.

We experienced a temporary service instability in our US, EU & SGP Data Center from 22.30 June 2nd UTC to 1:19 June 3rd UTC, which may have impacted the availability of the Retrieval API service and cause delay on Callback responses . The issue has been fully resolved, and we are taking proactive steps to prevent future occurrences. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].