JudoPay incident

Transaction Failures Observed

Ongoing since 06:07 AM UTC, affecting Gateway Only Transaction Processing and JGW1 - Transactions.

investigating Nov 05, 2026, 06:17 AM UTC

We continue to observe degraded performance affecting some transaction processing services and are actively working to restore normal service. We apologise for the continued inconvenience. Our operations team is working to resolve this as quickly as possible. This has been observed for the following:Hsbc

Started
Nov 05, 2026, 06:07 AM UTC
Resolved
Ongoing
Duration
● 1h 31m
Detected by Pingoru
Nov 05, 2026, 06:07 AM UTC

Affected components

Gateway Only Transaction ProcessingJGW1 - Transactions

Update timeline

  1. investigating Nov 05, 2026, 06:07 AM UTC

    We are currently aware of degraded performance affecting some transaction processing services. We apologise for any inconvenience this may cause. This has been observed for the following:Hsbc

  2. investigating Nov 05, 2026, 06:17 AM UTC

    We continue to observe degraded performance affecting some transaction processing services and are actively working to restore normal service. We apologise for the continued inconvenience. Our operations team is working to resolve this as quickly as possible. This has been observed for the following:Hsbc

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