Resolved after 10 hours 8 minutes, affecting General Notifications, on October 18, 2026.
The issue affecting card, Apple Pay and Google Pay payments has been resolved. Payments have been processing normally since around 14:00 BST on Sunday 18 October. Payments that failed during the incident won’t have been taken, so customers will need to try again. We’re sorry for the disruption to you and your customers.
Affected components
Update timeline
- investigating Oct 18, 2026, 01:04 PM UTC
Since the early hours of Sunday 18 October, some customers have been unable to complete card, Apple Pay and Google Pay payments. Affected payments show an error message at the point of payment. This affects payments made through merchant websites and apps, our hosted payment page and the Virtual Terminal in the Judopay portal. Our engineering team is working on a fix as a priority. We’ll post another update within 30 minutes, or sooner if anything changes.
- monitoring Oct 18, 2026, 01:06 PM UTC
We’ve identified the cause and are rolling out a fix. Some payments are starting to process successfully again, and we’re monitoring closely to make sure everything is back to normal.
- resolved Oct 18, 2026, 03:12 PM UTC
The issue affecting card, Apple Pay and Google Pay payments has been resolved. Payments have been processing normally since around 14:00 BST on Sunday 18 October. Payments that failed during the incident won’t have been taken, so customers will need to try again. We’re sorry for the disruption to you and your customers.
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