Resolved after 1 day 20 hours, affecting Payment Services and Portal, on October 18, 2026.
Access to the Judopay Portal has been fully restored, and you can once again create PayByLinks and use the Virtual Terminal as normal. When next logging in to the Portal Ensure you log in to the Portal from a new browser. If you encounter any issues, please try clearing all associated cookies with portal.judopay.com and try logging in again. What happened: Keeping your account and data secure is our priority, so when we identified unusual activity on some inactive accounts on 18 October, we took the Portal offline as a precaution while our technical teams carried out in-depth security checks. No account data was compromised. What we’re doing to prevent this happening again: We have deactivated dormant accounts and are continuing to enhance our account security. As good practice, we also recommend using a strong, unique password and a password manager for your Portal account. We apologise for any inconvenience this has caused.
Affected components
Update timeline
- investigating Oct 18, 2026, 03:13 PM UTC
The Judopay Portal (portal.judopay.com) is temporarily unavailable as part of ongoing precautionary security measures. While it’s down, merchants won’t be able to manually create PayByLinks through the Portal. Payments through existing integrations aren’t affected by this. We’re working to restore access as quickly as possible. We apologise for the inconvenience.
- investigating Oct 19, 2026, 04:59 PM UTC
Further to our previous update, our investigation has continued to make good progress. The precautionary measures were taken following the identification of unusual activity involving previously inactive merchant accounts. We are pleased to confirm that, based on our investigation so far, we have found no evidence of merchant or cardholder data being compromised. The Judopay Portal remains temporarily unavailable while our teams complete additional security checks and improvements. We are prioritising a safe restoration of the service. We understand the inconvenience this may cause and sincerely appreciate your continued patience and understanding. We will share further updates as progress is made.
- resolved Oct 20, 2026, 11:16 AM UTC
Access to the Judopay Portal has been fully restored, and you can once again create PayByLinks and use the Virtual Terminal as normal. When next logging in to the Portal Ensure you log in to the Portal from a new browser. If you encounter any issues, please try clearing all associated cookies with portal.judopay.com and try logging in again. What happened: Keeping your account and data secure is our priority, so when we identified unusual activity on some inactive accounts on 18 October, we took the Portal offline as a precaution while our technical teams carried out in-depth security checks. No account data was compromised. What we’re doing to prevent this happening again: We have deactivated dormant accounts and are continuing to enhance our account security. As good practice, we also recommend using a strong, unique password and a password manager for your Portal account. We apologise for any inconvenience this has caused.
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