JudoPay incident

Transaction Failures Observed

Resolved after 34 minutes, affecting Full Stack Transaction Processing and JB1 - Transactions, on October 2, 2026.

investigating Oct 02, 2026, 02:49 PM UTC

We continue to observe degraded performance affecting some transaction processing services and are actively working to restore normal service. We apologise for the continued inconvenience. Our operations team is working to resolve this as quickly as possible. This has been observed for the following:Cashflows

Started
Oct 02, 2026, 02:09 PM UTC
Resolved
Oct 02, 2026, 02:43 PM UTC
Duration
34m
Detected by Pingoru
Oct 02, 2026, 02:09 PM UTC

Affected components

Full Stack Transaction ProcessingJB1 - Transactions

Update timeline

  1. investigating Oct 02, 2026, 02:09 PM UTC

    We are currently aware of degraded performance affecting some transaction processing services. We apologise for any inconvenience this may cause. This has been observed for the following:Cashflows

  2. investigating Oct 02, 2026, 02:19 PM UTC

    We continue to observe degraded performance affecting some transaction processing services and are actively working to restore normal service. We apologise for the continued inconvenience. Our operations team is working to resolve this as quickly as possible. This has been observed for the following:Cashflows

  3. resolved Oct 02, 2026, 02:43 PM UTC

    Transaction processing performance has returned to normal. We apologise for any inconvenience caused and thank you for your patience.

  4. investigating Oct 02, 2026, 02:49 PM UTC

    We continue to observe degraded performance affecting some transaction processing services and are actively working to restore normal service. We apologise for the continued inconvenience. Our operations team is working to resolve this as quickly as possible. This has been observed for the following:Cashflows

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