JudoPay incident

Transaction Failures Observed

Resolved after 14 minutes, affecting Full Stack Transaction Processing and JB1 - Transactions, on October 13, 2026.

resolved Oct 13, 2026, 03:21 PM UTC

Transaction processing performance has returned to normal. We apologise for any inconvenience caused and thank you for your patience.

Started
Oct 13, 2026, 03:07 PM UTC
Resolved
Oct 13, 2026, 03:21 PM UTC
Duration
14m
Detected by Pingoru
Oct 13, 2026, 03:07 PM UTC

Affected components

Full Stack Transaction ProcessingJB1 - Transactions

Update timeline

  1. investigating Oct 13, 2026, 03:07 PM UTC

    We are currently aware of degraded performance affecting some transaction processing services. We apologise for any inconvenience this may cause. This has been observed for the following:Cashflows

  2. resolved Oct 13, 2026, 03:16 PM UTC

    Transaction processing performance has returned to normal. We apologise for any inconvenience caused and thank you for your patience.

  3. resolved Oct 13, 2026, 03:21 PM UTC

    Transaction processing performance has returned to normal. We apologise for any inconvenience caused and thank you for your patience.

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