Jira Service Management incident

Delays in automation rules execution

Notice Resolved View vendor source →

Jira Service Management experienced a notice incident on August 22, 2025, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 09:49 AM UTC
Resolved
Aug 22, 2025, 02:21 PM UTC
Duration
4h 32m
Detected by Pingoru
Aug 22, 2025, 09:49 AM UTC

Update timeline

  1. investigating Aug 22, 2025, 09:49 AM UTC

    We are investigating cases of degraded performance for automation triggers in Jira Service Management and Jira Cloud customers. We will provide more details within the next hour.

  2. identified Aug 22, 2025, 12:07 PM UTC

    We continue to work on resolving the delay in automation rules for Jira Service Management and Jira. We have identified the root cause and expect recovery shortly.

  3. resolved Aug 22, 2025, 02:21 PM UTC

    Between09:13 am UTC to 01:58 pm UTC, we experienced delays in Automation rules execution for Jira Service Management and Jira. The issue has been resolved and the service is operating normally.