Jira Service Management incident

Unable to load Assets page

Resolved after 17 minutes, affecting Jira Service Management Web, on June 10, 2026.

resolved Jun 10, 2026, 10:00 AM UTC

On June 10 2026, between 08:10 and 09:08 UTC, users experienced degraded performance and inability to load the Assets page, which is impacting the ability to create, update, and delete assets. We have implemented a fix and services have been restored to normal operation for all affected customers.

Started
Jun 10, 2026, 09:42 AM UTC
Resolved
Jun 10, 2026, 10:00 AM UTC
Duration
17m
Detected by Pingoru
Jun 10, 2026, 09:42 AM UTC

Affected components

Jira Service Management Web

Update timeline

  1. investigating Jun 10, 2026, 09:42 AM UTC

    Users are facing degraded performance while accessing Assets page which is impacting Assets object creation, updation and deletion activities. Our teams are investigating actively and will be sharing more details in next 1 hour.

  2. resolved Jun 10, 2026, 10:00 AM UTC

    On June 10 2026, between 08:10 and 09:08 UTC, users experienced degraded performance and inability to load the Assets page, which is impacting the ability to create, update, and delete assets. We have implemented a fix and services have been restored to normal operation for all affected customers.

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