Jira Service Management incident

Jira : Incoming emails partial outage

Major Ongoing View vendor source →

Jira Service Management is currently experiencing a major incident affecting Automation for Jira, which began 13h ago. The vendor's full update timeline is below.

Started
Jun 19, 2026, 10:46 PM UTC
Resolved
Ongoing
Duration
● 13h 9m
Detected by Pingoru
Jun 19, 2026, 10:46 PM UTC

Affected components

Automation for Jira

Update timeline

  1. monitoring Jun 19, 2026, 10:46 PM UTC

    Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing. The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions. To re-authorise an incoming Microsoft mail server: Login in Jira as Admin Select > System Select Mail > Incoming Mail. Select Edit incoming mail server. Select re-authorise . Enter your Microsoft credentials to continue using your Microsoft mail server.