Jira Service Management incident

Degraded performance of Jira and JSM automations in US East

Minor Resolved View vendor source →

Jira Service Management experienced a minor incident on June 2, 2026 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 03:32 PM UTC
Resolved
Jun 02, 2026, 04:51 PM UTC
Duration
1h 18m
Detected by Pingoru
Jun 02, 2026, 03:32 PM UTC

Affected components

Jira Service Management WebService PortalOpsgenie Incident FlowOpsgenie Alert FlowOpsgenie Incident FlowOpsgenie Alert FlowJira Service Management Email RequestsAuthentication and User ManagementPurchasing & LicensingSignup

Update timeline

  1. investigating Jun 02, 2026, 03:32 PM UTC

    We are actively investigating reports of performance degradation affecting Jira and Jira Software Management customers. Some customers may experiences delays in rule execution. We'll provide an update here within the next hour, or sooner if new information becomes available.

  2. resolved Jun 02, 2026, 04:51 PM UTC

    On June 6, 2026, some Jira and Jira Service Management users in the US-East region may have experienced performance degradation of automation rule executions. The issue has now been resolved, and the service is operating normally for all affected customers. Previously delayed automation rules are expected to be completed within 12 hours.