Jira Service Management incident

Delays in Opsgenie, JSM Ops and Compass Ops notifications

Minor Resolved View vendor source →

Jira Service Management experienced a minor incident on September 30, 2025 affecting Opsgenie Alert Flow and Opsgenie Alert Flow, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 02:07 PM UTC
Resolved
Sep 30, 2025, 02:32 PM UTC
Duration
25m
Detected by Pingoru
Sep 30, 2025, 02:07 PM UTC

Affected components

Opsgenie Alert FlowOpsgenie Alert Flow

Update timeline

  1. investigating Sep 30, 2025, 02:07 PM UTC

    We are observing delays in Opsgenie, JSM ops and Compass ops notification flows. No alert has been lost and our team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

  2. identified Sep 30, 2025, 02:09 PM UTC

    We continue to work on resolving the notification delays for Jira Service Management, Opsgenie, and Compass. We have identified the root cause and expect recovery shortly.

  3. monitoring Sep 30, 2025, 02:22 PM UTC

    We have identified the root cause of the notification delay for Opsgenie, JSM Ops and Compass Ops and have mitigated the problem. We are now monitoring closely.

  4. resolved Sep 30, 2025, 02:32 PM UTC

    Between 13:10 UTC to 14:00 UTC, we experienced notification delay for Jira Service Management, Opsgenie, and Compass in only EU-region. The issue has been resolved and the service is operating normally.