iZettle Outage History
iZettle is up right nowPingoru has recorded 50 incidents for iZettle: 17 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 5 of 720 (1%) |
| May 2026 | 4 | 72 of 744 (10%) |
| June 2026 | 1 | 76 of 720 (10%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 23 of 513 (5%) |
Incidents, newest first
Minor October 7, 2026 DNS incident presenting errors 23h 7m UK
Started Oct 07, 2026, 05:04 PM UTC· resolved Oct 08, 2026, 04:12 PM UTC
- monitoring Oct 07, 2026, 05:04 PM UTC
Yesterday evening, we experienced a network (DNS) issue that stopped some Zettle merchants from taking card payments. We've fully resolved the issue, and we apologise for the disruption. Some merchants may still see errors, because DNS data is cached across the internet and can take time to refresh. If this applies to you, please clear the caches along your whole connection chain: restart your app, card reader, device and router, then switch networks (Wi-Fi or mobile data). If you're a partner, please also flush the OS, server and resolver caches, including Cloudflare and Google. If you're still having problems, please contact support.
- resolved Oct 08, 2026, 04:12 PM UTC
This incident has been resolved
Minor June 2, 2026 Delayed deposits 3d 3h Sweden
Started Jun 02, 2026, 05:43 PM UTC· resolved Jun 05, 2026, 09:17 PM UTC
- monitoring Jun 02, 2026, 05:43 PM UTC
A temporary delay is currently affecting the scheduled payout for June 1st. Some of our merchants will notice a delay in receiving their funds. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates.
- resolved Jun 05, 2026, 09:17 PM UTC
This incident has been resolved. Delayed Payouts from June 1st have been deposited in merchants' bank accounts today, June 5th.
Minor May 24, 2026 Missing Signature on Receipts - DE 2d 18h Germany
Started May 24, 2026, 07:40 PM UTC· resolved May 27, 2026, 01:43 PM UTC
- investigating May 24, 2026, 07:40 PM UTC
Some merchants in Germany using Cash Registers may notice that the signature is missing from their receipts. Please be assured that this does not affect your ability to take payments. All receipts created during this incident remain compliant, and all transactions are still captured in the DSFinV-K report, available for tax audits. Our team is actively working on a resolution and will provide an update as soon as possible.
- resolved May 27, 2026, 01:43 PM UTC
This incident has been resolved.
Minor May 22, 2026 Issues with processing QRC payments (PayPal, Venmo) 2h 48m UK, Germany
Started May 22, 2026, 09:00 AM UTC· resolved May 22, 2026, 11:48 AM UTC
- investigating May 22, 2026, 09:00 AM UTC
We are currently experiencing issues affecting the processing of QRC payments. Some merchants may be unable to complete transactions or may notice interruptions when accepting such payments. Payments already completed remain secure. Every other payment method is working normally. Our teams are working to restore full processing capacity as quickly as possible. We appreciate your patience and will provide regular updates as we work to restore normal payment processing.
- resolved May 22, 2026, 11:48 AM UTC
This incident has been resolved.
Critical May 15, 2026 Issues with resetting password 2h 33m UK, Sweden, Norway, Finland and 2 more
Started May 15, 2026, 07:40 AM UTC· resolved May 15, 2026, 10:14 AM UTC
- investigating May 15, 2026, 07:40 AM UTC
We are currently investigating an issue where some users are unable reset their password. Our team is working to identify the cause and resolve it as quickly as possible. Thank you for your patience.
- resolved May 15, 2026, 10:14 AM UTC
This incident has been resolved.
Notice May 13, 2026 Delays in payout processing for PayPal connected accounts 38m UK, Sweden, Norway, Denmark and 7 more
Started May 13, 2026, 08:00 AM UTC· resolved May 13, 2026, 08:38 AM UTC
- identified May 13, 2026, 08:00 AM UTC
We are currently experiencing delays in payout processing. Merchant funds remain secure, and all pending payouts will be processed as soon as possible. Our teams are actively working to restore normal payout timelines. We apologise for the inconvenience and appreciate your patience while we resolve this issue.
- resolved May 13, 2026, 08:38 AM UTC
All failed payments have now been processed successfully and paid out to the wallet.
Critical April 2, 2026 Issues with Product Library 4h 15m UK, Sweden, Norway, Denmark and 8 more
Started Apr 02, 2026, 02:12 PM UTC· resolved Apr 02, 2026, 06:27 PM UTC
- investigating Apr 02, 2026, 02:12 PM UTC
We are currently experiencing difficulties with the Product Library and are working on implementing a fix as soon as possible. Our merchants will notice a delay in searching for products, and creating new products. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
- investigating Apr 02, 2026, 06:27 PM UTC
We are continuing to investigate this issue.
- resolved Apr 02, 2026, 06:27 PM UTC
This incident has been resolved.
Critical February 25, 2026 Issue Processing Refunds 2h 11m UK, Sweden, Norway, Denmark and 7 more
Started Feb 25, 2026, 01:08 PM UTC· resolved Feb 25, 2026, 03:19 PM UTC
- investigating Feb 25, 2026, 01:08 PM UTC
Our merchants may experience issues when trying to process transaction refunds We are working on resolving the issue as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
- resolved Feb 25, 2026, 03:19 PM UTC
This incident has been resolved as of 2PM CET. Thank you for your patience.
Critical February 25, 2026 Issues with Paypal connected accounts deposits 2d 4h UK, France
Started Feb 25, 2026, 10:24 AM UTC· resolved Feb 27, 2026, 02:33 PM UTC
- investigating Feb 25, 2026, 10:24 AM UTC
We are currently experiencing difficulties with some Paypal connected accounts deposits from February 24th and are working on implementing a fix as soon as possible. Some merchants may see their payout as pending in the Zettle backoffice despite the funds having been processed successfully and without delay.
- resolved Feb 27, 2026, 02:33 PM UTC
This incident has been resolved.
Notice January 28, 2026 Issues with accepting payments - FR, DE, NL, FI, SE, NO, DK and ,UK 12h 50m
Started Jan 28, 2026, 04:30 AM UTC· resolved Jan 28, 2026, 05:20 PM UTC
- resolved Jan 28, 2026, 06:30 PM UTC
Between 5:30 and 6:20 PM CET, some merchants experienced difficulties accepting card payments. The issue has now been resolved. Our systems are fully operational again, and payments are being processed as expected. We sincerely apologise for the inconvenience this disruption may have caused.
Critical November 29, 2025 Issues with receipt generation - SE 22m Sweden
Started Nov 29, 2025, 02:50 PM UTC· resolved Nov 29, 2025, 03:12 PM UTC
- investigating Nov 29, 2025, 02:50 PM UTC
We are currently experiencing issues affecting the generation or display of receipts. Some users may notice delays or missing data when viewing receipts in the app and back office. Payment processing remains fully operational. Our teams are working to restore full functionality. Please keep your cash registers open while we resolve the issue. We will continue to provide updates as we make progress toward resolution.
- resolved Nov 29, 2025, 03:12 PM UTC
This incident has now been resolved. If a cash register has been closed, please open it to ensure the receipts are generated. We apologise for any inconvenience this may have caused.
Notice November 27, 2025 Temporary app login issue 5h 40m UK, Sweden, Norway, Denmark and 7 more
Started Nov 27, 2025, 11:00 AM UTC· resolved Nov 27, 2025, 04:40 PM UTC
- resolved Nov 27, 2025, 05:40 PM UTC
Some merchants may have had issues logging in to our app on iOS devices between 12:00-17:40 CET today. This has been addressed and the app is back to operating normally. We are sorry for any inconvenience this may have caused.
Critical November 14, 2025 (Android) Issues with accepting Venmo & PayPal QRC payments - US, GB, DE 34d 18h UK, Germany
Started Nov 14, 2025, 03:04 PM UTC· resolved Dec 19, 2025, 09:52 AM UTC
- investigating Nov 14, 2025, 03:04 PM UTC
Our Android users are currently experiencing issues with accepting PayPal QRC & Venmo QRC payments running on app version 8.18.0 We're aware of the issue and are working on finding a resolution. Thank you for your patience.
- resolved Dec 19, 2025, 09:52 AM UTC
Please upgrade your POS app to version 8.20.2, which will solve this issue. Thank you for your patience.
Notice November 10, 2025 Temporary Issue with Cash Register Service - DE 45m
Started Nov 10, 2025, 12:30 PM UTC· resolved Nov 10, 2025, 01:15 PM UTC
- resolved Nov 10, 2025, 03:30 PM UTC
Between 13:30 and 14:15 CET, some merchants in Germany may have experienced temporary errors when opening their cash register or right after completing a payment. No transaction data was lost. The service was restored after the maintenance window ended. All systems are now working normally, and no action is needed from our merchants. We are sorry for any inconvenience this may have caused.
Minor November 5, 2025 No bank deposit emails sent 1d 14h UK, Sweden, Norway, Denmark and 6 more
Started Nov 05, 2025, 03:43 PM UTC· resolved Nov 07, 2025, 06:27 AM UTC
- investigating Nov 05, 2025, 03:43 PM UTC
We are currently experiencing issues with the bank deposit confirmation emails. While payouts have been processed as normal without delay, the deposit emails are currently not being sent out. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates.
- investigating Nov 05, 2025, 04:33 PM UTC
We are continuing to investigate this issue.
- identified Nov 06, 2025, 01:36 PM UTC
We’ve identified the cause of the issue. Service has recovered across all markets except the Netherlands, where the problem is still ongoing. Payout processing continues as normal and is not delayed.
- resolved Nov 07, 2025, 06:27 AM UTC
Email notifications for payouts have resumed in all markets, including the Netherlands.
Critical October 20, 2025 Support Channels Temporarily Unavailable 21h 34m UK, Sweden, Norway, Denmark and 7 more
Started Oct 20, 2025, 10:09 AM UTC· resolved Oct 21, 2025, 07:44 AM UTC
- investigating Oct 20, 2025, 10:09 AM UTC
For merchant accounts not connected to a PayPal account, our Support team is unfortunately unavailable via phone or chat at the moment. We are working on getting back online as soon as possible. In the meantime, if your query isn’t urgent, please write us an email and we will get back to you as soon as we can.
- investigating Oct 20, 2025, 12:15 PM UTC
Our phone support is now available again. Chat support remains temporarily unavailable.
- resolved Oct 21, 2025, 07:44 AM UTC
This incident has been resolved.
Critical October 16, 2025 Login issues in the app and back office 43m UK, Sweden, Norway, Denmark and 7 more
Started Oct 16, 2025, 04:12 PM UTC· resolved Oct 16, 2025, 04:55 PM UTC
- investigating Oct 16, 2025, 04:12 PM UTC
Some of our merchants may currently be experiencing issues logging in to the app and their back office. We are working on resolving the issue as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
- investigating Oct 16, 2025, 04:13 PM UTC
We are continuing to investigate this issue.
- investigating Oct 16, 2025, 04:32 PM UTC
Our team is actively investigating the issue.
- resolved Oct 16, 2025, 04:55 PM UTC
This incident has been resolved. Thank you for your patience, and we apologise for any inconvenience this may have caused.
Critical October 13, 2025 Issues with accepting card payments - MX 11h 7m Mexico
Started Oct 13, 2025, 07:46 PM UTC· resolved Oct 14, 2025, 06:54 AM UTC
- investigating Oct 13, 2025, 07:46 PM UTC
We are currently experiencing difficulties accepting card payments. We are working with the highest priority to resolve it as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates. Thank you for your patience.
- resolved Oct 14, 2025, 06:54 AM UTC
This incident has been resolved.
Critical October 1, 2025 Issues with accepting payments 3h 26m Mexico
Started Oct 01, 2025, 05:33 PM UTC· resolved Oct 01, 2025, 09:00 PM UTC
- investigating Oct 01, 2025, 05:33 PM UTC
Some merchants are currently experiencing issues with taking payments, our teams are working on this. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates. Thank you for your patience.
- resolved Oct 01, 2025, 09:00 PM UTC
This incident has been resolved.
Critical September 26, 2025 Delayed deposits - MX 4h 39m Mexico
Started Sep 26, 2025, 03:45 PM UTC· resolved Sep 26, 2025, 08:24 PM UTC
- investigating Sep 26, 2025, 03:45 PM UTC
A delay is currently affecting the scheduled payout from September 25th. Some of our merchants will notice a delay in receiving their funds. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates.
- resolved Sep 26, 2025, 08:24 PM UTC
All payouts have now been successfully processed. We consider this incident resolved and apologize for any inconvenience it may have caused.
Critical September 25, 2025 Issue with Currency Display in Back Office 2h 57m Sweden, Norway, Denmark, Mexico
Started Sep 25, 2025, 06:19 PM UTC· resolved Sep 25, 2025, 09:17 PM UTC
- investigating Sep 25, 2025, 06:19 PM UTC
Some merchants are currently experiencing an issue where the wrong currency is displayed in the back office. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates. Thank you for your patience.
- investigating Sep 25, 2025, 06:29 PM UTC
We are continuing to investigate this issue.
- resolved Sep 25, 2025, 09:17 PM UTC
This incident has been resolved.
Critical September 6, 2025 Issue with Receipts Creation Delays 56m UK, Sweden, Norway, Denmark and 6 more
Started Sep 06, 2025, 12:38 PM UTC· resolved Sep 06, 2025, 01:34 PM UTC
- investigating Sep 06, 2025, 12:38 PM UTC
Some merchants may experience intermittent delays in receipt creation. The issue started at 12:05 CET. While some receipts are taking longer than usual to generate, all receipts are eventually created. Our team is actively working on finding a resolution to this issue as soon as possible.
- resolved Sep 06, 2025, 01:34 PM UTC
This incident has been resolved.
Critical September 5, 2025 UK merchants not seeing payouts 2d 20h UK
Started Sep 05, 2025, 04:58 PM UTC· resolved Sep 08, 2025, 12:59 PM UTC
- investigating Sep 05, 2025, 04:58 PM UTC
We are currently experiencing issues with some UK merchants not seeing their last Zettle payouts in their wallet. We are investigating.
- identified Sep 06, 2025, 04:16 PM UTC
The merchants affected will now receive the amount in the next 1-2 business days. We apologise for any inconvenience the delay may cause.
- resolved Sep 08, 2025, 12:59 PM UTC
This incident has been resolved - All payouts are completed.
Critical August 28, 2025 Issues on signing receipts - DE 1h 51m Germany
Started Aug 28, 2025, 02:06 PM UTC· resolved Aug 28, 2025, 03:57 PM UTC
- investigating Aug 28, 2025, 02:06 PM UTC
Some merchants in Germany using Cash Registers might notice the signature on receipts missing. Our team are actively working on finding a resolution to this issue as soon as possible.
- resolved Aug 28, 2025, 03:57 PM UTC
This is still being looked into. Thank you for your patience.
Critical August 26, 2025 Issue with registration & onboarding 56m Spain
Started Aug 26, 2025, 12:37 PM UTC· resolved Aug 26, 2025, 01:33 PM UTC
- investigating Aug 26, 2025, 12:37 PM UTC
Some merchants may be experiencing issues with registration and onboarding. We are actively investigating the cause. Please monitor our status page for the latest updates.
- resolved Aug 26, 2025, 01:33 PM UTC
This incident has been resolved.