iZettle incident

Delays in payout processing for PayPal connected accounts

iZettle experienced a notice incident on May 13, 2026 affecting UK and Sweden and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.

Started: May 13, 2026, 08:00 AM UTC
Resolved: May 13, 2026, 08:38 AM UTC
Duration: 38m
Detected by Pingoru: May 13, 2026, 08:00 AM UTC

Affected components

UKSwedenNorwayDenmarkFinlandNetherlandsGermanyFranceSpainItalyMexico

Update timeline

identified May 13, 2026, 08:00 AM UTC

We are currently experiencing delays in payout processing. Merchant funds remain secure, and all pending payouts will be processed as soon as possible. Our teams are actively working to restore normal payout timelines. We apologise for the inconvenience and appreciate your patience while we resolve this issue.
resolved May 13, 2026, 08:38 AM UTC

All failed payments have now been processed successfully and paid out to the wallet.