iZettle incident

Issues with resetting password

Critical Resolved View vendor source →

iZettle experienced a critical incident on May 15, 2026 affecting UK and Sweden and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 07:40 AM UTC
Resolved
May 15, 2026, 10:14 AM UTC
Duration
2h 33m
Detected by Pingoru
May 15, 2026, 07:40 AM UTC

Affected components

UKSwedenNorwayFinlandGermanyFrance

Update timeline

  1. investigating May 15, 2026, 07:40 AM UTC

    We are currently investigating an issue where some users are unable reset their password. Our team is working to identify the cause and resolve it as quickly as possible. Thank you for your patience.

  2. resolved May 15, 2026, 10:14 AM UTC

    This incident has been resolved.