ISL Online incident

ISL Online web pages unavailable - CloudFlare outage - 2025-11-18

Major Resolved View vendor source →

ISL Online experienced a major incident on November 18, 2025 affecting Help Pages and Online Shop and 1 more component, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:10 PM UTC
Resolved
Nov 18, 2025, 04:43 PM UTC
Duration
4h 32m
Detected by Pingoru
Nov 18, 2025, 12:10 PM UTC

Affected components

Help PagesOnline ShopPartners PortalWeb Pages

Update timeline

  1. identified Nov 18, 2025, 12:10 PM UTC

    We have identified an issue with ISL Online web pages not being available and have identified the root cause to be an issue with Cloudflare. We will continue monitoring the status of the issue and provide updates as soon as we receive them - we invite you to follow the Cloudflare status page for further information - https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. identified Nov 18, 2025, 12:12 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 18, 2025, 04:41 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 18, 2025, 04:43 PM UTC

    This incident has been resolved.