ISL Online Outage History

ISL Online is up right now

ISL Online had 5 outages in the last 2 years totaling 194h 3m of downtime — averaging 0.2 incidents per month.

There were 5 ISL Online outages since February 4, 2025 totaling 194h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.islonline.com

Major March 9, 2026

ISL Online Support Email Disruption - 2026-03-09

Detected by Pingoru
Mar 09, 2026, 10:26 AM UTC
Resolved
Mar 09, 2026, 12:46 PM UTC
Duration
2h 20m
Affected: Help Pages
Timeline · 3 updates
  1. investigating Mar 09, 2026, 10:26 AM UTC

    We are currently investigating an issue where support emails sent to ISL Online are not being received. As a result, we are temporarily unable to offer support via email until this issue is resolved. Our team is actively looking into the root cause. In the meantime, we encourage customers who require assistance to reach out via our live chat: https://www.islonline.com

  2. monitoring Mar 09, 2026, 10:59 AM UTC

    We have identified the root cause of the issue preventing support emails from being received and have applied a fix. We will continue to monitor the situation to ensure everything remains stable.

  3. resolved Mar 09, 2026, 12:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

ISL Online web pages unavailable - CloudFlare outage - 2025-11-18

Detected by Pingoru
Nov 18, 2025, 12:10 PM UTC
Resolved
Nov 18, 2025, 04:43 PM UTC
Duration
4h 32m
Affected: Help PagesOnline ShopPartners PortalWeb Pages
Timeline · 4 updates
  1. identified Nov 18, 2025, 12:10 PM UTC

    We have identified an issue with ISL Online web pages not being available and have identified the root cause to be an issue with Cloudflare. We will continue monitoring the status of the issue and provide updates as soon as we receive them - we invite you to follow the Cloudflare status page for further information - https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. identified Nov 18, 2025, 12:12 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 18, 2025, 04:41 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 18, 2025, 04:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 26, 2025

isl.gov.si help pages hosted at SlimFAQ currently inaccessible - 2025-08-26

Detected by Pingoru
Aug 26, 2025, 04:17 PM UTC
Resolved
Aug 28, 2025, 06:50 AM UTC
Duration
1d 14h
Affected: Help Pages
Timeline · 2 updates
  1. investigating Aug 26, 2025, 04:17 PM UTC

    We are currently investigating an issue affecting isl.gov.si users attempting to access help pages hosted at SlimFAQ. We apologize for any inconvenience this may cause. Our team is actively investigating the issue and working towards a resolution.

  2. resolved Aug 28, 2025, 06:50 AM UTC

    The issue affecting isl.gov.si users attempting to access help pages hosted at SlimFAQ has been resolved. The service is fully operational, and our team is continuing to monitor the situation to ensure that there are no further issues. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor April 25, 2025

ISL Light / ISL Online Cloud - Crash when starting on-demand session - 2025-04-25

Detected by Pingoru
Apr 25, 2025, 07:39 AM UTC
Resolved
Apr 25, 2025, 11:07 AM UTC
Duration
3h 28m
Affected: Europe
Timeline · 3 updates
  1. investigating Apr 25, 2025, 07:39 AM UTC

    We are currently investigating an issue affecting ISL Online cloud users from SI,DE,CH,GB using ISL Light version 4.4.2447.71 where starting an on-demand session causes ISL Light to crash. We apologize for any inconvenience this may cause. Our team is actively investigating the issue and working towards a resolution.

  2. identified Apr 25, 2025, 07:44 AM UTC

    We have identified the root cause of the issue impacting ISL Online cloud users from SI, DE, CH, GB using ISL Light version 4.4.2447.71. This version has been made unavailable for download. Users who have already downloaded it should re-download ISL Light using the following link to get the previous stable version (4.4.2447.55), which does not experience the crash: https://www.islonline.net/start/ISLLight We apologize for any inconvenience this may cause and will continue to provide updates on our progress.

  3. resolved Apr 25, 2025, 11:07 AM UTC

    We have removed the problematic ISL Light version 4.4.2447.71 from our ISL Online cloud service. Users will be offered previous stable version 4.4.2447.55 when downloading ISL Light. A fix will be prepared for the root cause which caused the crash in ISL Light 4.4.2447.71 and a new version of ISL Light will be released. We apologize for any inconvenience this may have caused.

Read the full incident report →