Resolved after 6 hours 14 minutes, affecting SFTP Data Transfer, on June 23, 2025.
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 9:15AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
Affected components
Update timeline
- monitoring Jun 23, 2025, 02:19 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 9:15AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved Jun 23, 2025, 08:34 PM UTC
This incident has been resolved.
Your product runs on more than ISI
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services