Iristel Outage History

Started Oct 16, 2026, 01:35 PM UTC· resolved Oct 16, 2026, 07:28 PM UTC

1. investigating Oct 16, 2026, 01:35 PM UTC

   Dear Iristel Customers, We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues. All other regions across Canada remain operational and are functioning normally. We will continue to provide updates here as more information becomes available. Sincerely, Iristel NOC

2. investigating Oct 16, 2026, 05:44 PM UTC

   Dear Iristel Customers, Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding. Sincerely, Iristel NOC.

3. resolved Oct 16, 2026, 07:28 PM UTC

   Dear Iristel Customers, Our engineering team has resolved the issue. All services are now fully restored and functioning normally. Time of Resolution: 15:05 EDT We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team. Thank you for your patience and understanding. Sincerely, Iristel NOC

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Started Sep 25, 2026, 08:43 PM UTC· resolved Sep 25, 2026, 08:43 PM UTC

1. monitoring Sep 25, 2026, 05:39 PM UTC

   Fri, 25 Sep 2026 17:39:42 +0000: Dear Iristel Customers, We are currently experiencing audio issues originating from a PSTN carrier in Eastern Canada. The Eastern Canada PSTN provider has been contacted for further investigation, resolution, and advice. The Iristel Network Infrastructure team has confirmed that all Iristel trunks and interconnections are operating normally and showing good performance statistics. Start Time: 9:00 AM EDT, September 25, 2026 We will continue to keep this space updated as we receive additional information. Sincerely, Iristel NOC

2. monitoring Sep 25, 2026, 08:43 PM UTC

   Fri, 25 Sep 2026 17:39:42 +0000: Dear Iristel Customers, We are currently experiencing audio issues originating from a PSTN carrier in Eastern Canada. The Eastern Canada PSTN provider has been contacted for further investigation, resolution, and advice. The Iristel Network Infrastructure team has confirmed that all Iristel trunks and interconnections are operating normally and showing good performance statistics. Start Time: 9:00 AM EDT, September 25, 2026 We will continue to keep this space updated as we receive additional information. Sincerely, Iristel NOC [Fixed] Fri, 25 Sep 2026 20:43:32 +0000: Dear Iristel Customers, Our PSTN carrier has confirmed that the reported issue has been resolved. Resolution Time: 4:10 PM EDT, September 25, 2026 We kindly ask that you retry your services. If you continue to experience any issues, please contact our Support team so we can assist you further. We sincerely appreciate your patience and understanding while this issue was being addressed. Sincerely, Iristel NOC

3. resolved Sep 25, 2026, 08:43 PM UTC

   Dear Iristel Customers, Our PSTN carrier has confirmed that the reported issue has been resolved. Resolution Time: 4:10 PM EDT, September 25, 2026 We kindly ask that you retry your services. If you continue to experience any issues, please contact our Support team so we can assist you further. We sincerely appreciate your patience and understanding while this issue was being addressed. Sincerely, Iristel NOC

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Started Aug 30, 2026, 01:30 AM UTC· resolved Aug 31, 2026, 05:50 AM UTC

1. investigating Aug 30, 2026, 01:30 AM UTC

   We have a PSTN connectivity problem in the Fredericton, NB region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. The problem began at about 01:30 UTC. Our team is investigating with the parties involved. --- Nous avons un problème de connectivité RTPC dans la région de Fredericton (Nouveau-Brunswick). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Le problème a commencé vers 1 h 30 UTC. Notre équipe enquête avec les parties concernées.

2. investigating Aug 30, 2026, 02:09 AM UTC

   Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting Fredericton, New Brunswick region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our team is investigating the issue and coordinating with the stake holders to investigate and restore the full service as quickly as possible. Approximate Downtime: August 29, 2026 2130H EDT We sincerely apologize for the disruption and we will provide update as we move along. We appreciate your patience and understanding. Sincerely, Iristel NOC

3. investigating Aug 31, 2026, 12:22 AM UTC

   The restoration is taking longer than usual. Our field team is on its way to the site to inspect and troubleshoot. --- Le rétablissement prend plus de temps que d'habitude. Notre équipe sur le terrain est en route vers le site pour inspecter et dépanner l'équipement.

4. investigating Aug 31, 2026, 12:22 AM UTC

   Dear Iristel Customers, We apologize for the unsual delay in restoration of this incident. Our field team is on their way to the site for further inspection and troubleshooting. We will keep you posted for any development. We appreciate your understanding and patience on this matter. Thank you. Regards, Iristel NOC

5. monitoring Aug 31, 2026, 05:50 AM UTC

   Sun, 30 Aug 2026 02:09:00 +0000: We have a PSTN connectivity problem in the Fredericton, NB region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. The problem began at about 01:30 UTC. Our team is investigating with the parties involved. Nous avons un problème de connectivité RTPC dans la région de Fredericton (Nouveau-Brunswick). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Le problème a commencé vers 1 h 30 UTC. Notre équipe enquête avec les parties concernées. [Investigating] Mon, 31 Aug 2026 00:22:00 +0000: The restoration is taking longer than usual. Our field team is on its way to the site to inspect and troubleshoot. Le rétablissement prend plus de temps que d'habitude. Notre équipe sur le terrain est en route vers le site pour inspecter et dépanner l'équipement. [Fixed] Mon, 31 Aug 2026 05:50:00 +0000: Resolved. The outage is over, and services are restored. Start: about 01:30 UTC on August 30, 2026 End: by 05:50 UTC on August 31, 2026 (restoration time not confirmed) We apologize for the disruption. Résolu. La panne est terminée, et les services sont rétablis. Début : vers 1 h 30 UTC le 30 août 2026 Fin : au plus tard 5 h 50 UTC le 31 août 2026 (heure du rétablissement non confirmée) Nous sommes désolés des inconvénients causés.

6. resolved Aug 31, 2026, 05:50 AM UTC

   Resolved. The outage is over, and services are restored. - Start: about 01:30 UTC on August 30, 2026 - End: by 05:50 UTC on August 31, 2026 (restoration time not confirmed) We apologize for the disruption. --- Résolu. La panne est terminée, et les services sont rétablis. - Début : vers 1 h 30 UTC le 30 août 2026 - Fin : au plus tard 5 h 50 UTC le 31 août 2026 (heure du rétablissement non confirmée) Nous sommes désolés des inconvénients causés.

7. resolved Aug 31, 2026, 05:50 AM UTC

   Dear Iristel Customers, We are pleased to inform you that the outage has been resolved and services has been restored. Uptime: Aug. 31, 2026 6PM EDT For any other concerns and incidents, please do not hesitate to inform us and we will gladly assists you. Regards, Iristel NOC

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Started Aug 10, 2026, 12:30 AM UTC· resolved Aug 10, 2026, 09:04 PM UTC

1. investigating Aug 10, 2026, 12:30 AM UTC

   Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our team is investigating the issue to restore full service as quickly as possible. Approximate Downtime: August 09, 2026 0938H UTC We sincerely apologize for the disruption and appreciate your patience. Sincerely, Iristel NOC

2. investigating Aug 10, 2026, 03:11 AM UTC

   Dear Iristel Customers, We received an update that the incident is most likely attributable to a power interruption brought by a severe storm in the area. We are still confirming the details on the ground and we will keep you updated for any development. Thank you for your patience and understanding. Regards, Iristel NOC

3. investigating Aug 10, 2026, 05:05 PM UTC

   Dear Iristel Customers, Power has been restored to our data center; however, IP connectivity to the site remains an issue. We are working closely with our regional ISP to resolve this as quickly as possible. Sincerely, Iristel NOC

4. monitoring Aug 10, 2026, 06:55 PM UTC

   Dear Iristel Customers, It has been observed that the IP connectivity to the site has been restored, and traffic has resumed on the circuit since 2:31 PM EST. However, we are yet to confirm restoration details from our service provider. In the meantime, we will continue to closely monitor the circuit and provide updates as soon as additional information becomes available. Thank you for your patience and understanding. Sincerely, Iristel NOC

5. resolved Aug 10, 2026, 09:04 PM UTC

   Dear Iristel Customers, As confirmed by our service provider, a major outage affected the area due to a failed equipment at their Central Office. The defective equipment has been replaced, and our service provider has confirmed that the issue has been fully resolved and services have been restored. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC

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Started Aug 09, 2026, 09:38 AM UTC· resolved Aug 10, 2026, 09:04 PM UTC

1. investigating Aug 09, 2026, 09:38 AM UTC

   Nous avons un problème de connectivité RTPC dans la région de Val-d'Or (Québec). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Le problème a commencé vers 9 h 38 UTC le 9 août. Nous enquêtons. --- We have a PSTN connectivity problem in the Val-d'Or, QC region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. The problem began at about 09:38 UTC on August 9. We are investigating.

2. identified Aug 10, 2026, 03:11 AM UTC

   La cause est probablement une coupure de courant causée par un violent orage dans le secteur. Nous confirmons les détails sur le terrain. --- The cause is probably a power interruption from a severe storm in the area. We are confirming the details on the ground.

3. identified Aug 10, 2026, 05:05 PM UTC

   Le courant est rétabli à notre centre de données, mais la connectivité IP vers le site est toujours interrompue. Nous travaillons avec notre fournisseur Internet régional pour la rétablir. --- Power is back at our data centre, but IP connectivity to the site is still down. We are working with our regional internet provider to restore it.

4. monitoring Aug 10, 2026, 06:55 PM UTC

   La connectivité IP vers le site est rétablie, et le trafic a repris sur le circuit depuis 18 h 31 UTC. Notre fournisseur n'a pas encore confirmé les détails du rétablissement. Nous surveillons le circuit. --- IP connectivity to the site is restored, and traffic has been flowing on the circuit since 18:31 UTC. Our provider has not yet confirmed the details of the restoration. We are monitoring the circuit.

5. monitoring Aug 10, 2026, 09:04 PM UTC

   Mon, 10 Aug 2026 00:30:00 +0000: Nous avons un problème de connectivité RTPC dans la région de Val-d'Or (Québec). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Le problème a commencé vers 9 h 38 UTC le 9 août. Nous enquêtons. We have a PSTN connectivity problem in the Val-d'Or, QC region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. The problem began at about 09:38 UTC on August 9. We are investigating. [Identified] Mon, 10 Aug 2026 03:11:00 +0000: La cause est probablement une coupure de courant causée par un violent orage dans le secteur. Nous confirmons les détails sur le terrain. The cause is probably a power interruption from a severe storm in the area. We are confirming the details on the ground. [Identified] Mon, 10 Aug 2026 17:05:00 +0000: Le courant est rétabli à notre centre de données, mais la connectivité IP vers le site est toujours interrompue. Nous travaillons avec notre fournisseur Internet régional pour la rétablir. Power is back at our data centre, but IP connectivity to the site is still down. We are working with our regional internet provider to restore it. [Watching] Mon, 10 Aug 2026 18:55:00 +0000: La connectivité IP vers le site est rétablie, et le trafic a repris sur le circuit depuis 18 h 31 UTC. Notre fournisseur n'a pas encore confirmé les détails du rétablissement. Nous surveillons le circuit. IP connectivity to the site is restored, and traffic has been flowing on the circuit since 18:31 UTC. Our provider has not yet confirmed the details of the restoration. We are monitoring the circuit. [Fixed] Mon, 10 Aug 2026 21:04:00 +0000: Résolu. Notre fournisseur a confirmé qu'une panne majeure a touché le secteur en raison d'un équipement défectueux à son central téléphonique. L'équipement a été remplacé, et les services sont rétablis. Début : vers 9 h 38 UTC le 9 août 2026 Fin : 18 h 31 UTC le 10 août 2026 Cause : un équipement défectueux au central téléphonique de notre fournisseur; un orage avait aussi coupé le courant à notre centre de données Nous sommes désolés des inconvénients causés. Resolved. Our provider has confirmed that a major outage hit the area because of failed equipment at its central office. The equipment has been replaced, and services are restored. Start: about 09:38 UTC on August 9, 2026 End: 18:31 UTC on August 10, 2026 Cause: failed equipment at our provider's central office; a storm had also cut power to our data centre We apologize for the disruption.

6. resolved Aug 10, 2026, 09:04 PM UTC

   Résolu. Notre fournisseur a confirmé qu'une panne majeure a touché le secteur en raison d'un équipement défectueux à son central téléphonique. L'équipement a été remplacé, et les services sont rétablis. - Début : vers 9 h 38 UTC le 9 août 2026 - Fin : 18 h 31 UTC le 10 août 2026 - Cause : un équipement défectueux au central téléphonique de notre fournisseur; un orage avait aussi coupé le courant à notre centre de données Nous sommes désolés des inconvénients causés. --- Resolved. Our provider has confirmed that a major outage hit the area because of failed equipment at its central office. The equipment has been replaced, and services are restored. - Start: about 09:38 UTC on August 9, 2026 - End: 18:31 UTC on August 10, 2026 - Cause: failed equipment at our provider's central office; a storm had also cut power to our data centre We apologize for the disruption.

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Started Jul 23, 2026, 06:54 PM UTC· resolved Jul 24, 2026, 12:02 AM UTC

1. investigating Jul 23, 2026, 06:54 PM UTC

   Nous enquêtons sur un problème de réseau qui touche Montréal et la ville de Québec. Les appels qui passent par les fournisseurs RTPC traditionnels pourraient être touchés. --- We are investigating a network problem affecting Montreal and Quebec City. Calls routed through legacy PSTN carriers may be affected.

2. investigating Jul 23, 2026, 06:54 PM UTC

   Dear Iristel Customers, We are investigating a network issue affecting Montreal and Quebec City. Calls routed through legacy PSTN carriers may be impacted. We will provide updates as soon as more information is available. Sincerely, Iristel NOC

3. monitoring Jul 23, 2026, 08:08 PM UTC

   La connectivité du site est rétablie, et tous les services touchés fonctionnent. Nous surveillons la situation. --- The site's connectivity is restored, and all affected services are working. We are monitoring.

4. monitoring Jul 23, 2026, 08:08 PM UTC

   Dear Iristel Customers, The site's connectivity issue has been restored. All impacted services are now operational. If you continue to face challenges in this region, please let Iristel support team know. Thank you for you patience. Sincerely, Iristel NOC

5. monitoring Jul 24, 2026, 12:02 AM UTC

   Thu, 23 Jul 2026 18:54:00 +0000: Nous enquêtons sur un problème de réseau qui touche Montréal et la ville de Québec. Les appels qui passent par les fournisseurs RTPC traditionnels pourraient être touchés. We are investigating a network problem affecting Montreal and Quebec City. Calls routed through legacy PSTN carriers may be affected. [Watching] Thu, 23 Jul 2026 20:08:00 +0000: La connectivité du site est rétablie, et tous les services touchés fonctionnent. Nous surveillons la situation. The site's connectivity is restored, and all affected services are working. We are monitoring. [Fixed] Fri, 24 Jul 2026 00:02:00 +0000: Résolu. Le réseau de la région est resté stable, sans autre interruption. Tous les services fonctionnent normalement depuis 19 h 45 UTC le 23 juillet. Début : 18 h 54 UTC le 23 juillet 2026 (premier avis) Fin : 19 h 45 UTC le 23 juillet 2026 Nous sommes désolés des inconvénients causés. Resolved. The network in the region has stayed stable, with no further downtime. All services have worked normally since 19:45 UTC on July 23. Start: 18:54 UTC on July 23, 2026 (first report) End: 19:45 UTC on July 23, 2026 We apologize for the disruption.

6. resolved Jul 24, 2026, 12:02 AM UTC

   Résolu. Le réseau de la région est resté stable, sans autre interruption. Tous les services fonctionnent normalement depuis 19 h 45 UTC le 23 juillet. - Début : 18 h 54 UTC le 23 juillet 2026 (premier avis) - Fin : 19 h 45 UTC le 23 juillet 2026 Nous sommes désolés des inconvénients causés. --- Resolved. The network in the region has stayed stable, with no further downtime. All services have worked normally since 19:45 UTC on July 23. - Start: 18:54 UTC on July 23, 2026 (first report) - End: 19:45 UTC on July 23, 2026 We apologize for the disruption.

7. resolved Jul 24, 2026, 12:02 AM UTC

   Dear Iristel Customers, The issue has been resolved, and the stability monitoring indicates that the affected network in the region remains stable, with no further instances of downtime detected. All services have been fully restored and have been operating normally since 3:45 PM EDT. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC

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Started Jul 17, 2026, 06:07 PM UTC· resolved Jul 18, 2026, 11:56 PM UTC

1. investigating Jul 17, 2026, 06:07 PM UTC

   Our PSTN media gateway in Iqaluit, NU has intermittent connectivity problems. Calls with carriers that use legacy PSTN connections are affected. All other PSTN sites, and carriers connected over SIP, are working normally. --- Notre passerelle média RTPC d'Iqaluit (Nunavut) a des problèmes de connectivité intermittents. Les appels avec les fournisseurs qui utilisent des connexions RTPC traditionnelles sont touchés. Tous les autres sites RTPC, et les fournisseurs reliés par SIP, fonctionnent normalement.

2. identified Jul 17, 2026, 06:07 PM UTC

   Dear Iristel Customers, Our PSTN media gateway in Iqaluit, Nunavut is currently experiencing intermittent connectivity issues. Impact: This incident affects voice traffic for carriers relying on legacy PSTN connectivity. Current Status: All other PSTN sites and SIP-based carriers are operating normally. We will provide updates here as new information becomes available. Sincerely, Iristel NOC.

3. monitoring Jul 17, 2026, 08:03 PM UTC

   The problem has been corrected, and calls are working normally. We are monitoring. --- Le problème a été corrigé, et les appels fonctionnent normalement. Nous surveillons la situation.

4. monitoring Jul 17, 2026, 08:03 PM UTC

   Dear Iristel Customers, Please be advised that the recent service interruption has been corrected. Normal call functionality is fully restored. We are currently conducting ongoing monitoring to guarantee service reliability. Sincerely, Iristel NOC

5. investigating Jul 17, 2026, 08:10 PM UTC

   The site is down again. We are working with our field team to fix it. --- Le site est de nouveau hors service. Nous travaillons avec notre équipe sur le terrain pour le rétablir.

6. investigating Jul 17, 2026, 08:10 PM UTC

   Dear Iristel Customers, Unfortunately, we see the site is down again. We continue to work with our field ops team to rectify the issue. Sincerely, Iristel NOC

7. monitoring Jul 18, 2026, 05:51 AM UTC

   Our team has taken corrective action, and the media gateway is working again. We are monitoring its stability. --- Notre équipe a pris des mesures correctives, et la passerelle média fonctionne de nouveau. Nous surveillons sa stabilité.

8. monitoring Jul 18, 2026, 05:51 AM UTC

   Dear Iristel Customers, Our team has implemented corrective action and the affected PSTN media gateway has been restored. We will keep this incident under monitoring to further assess its stability. Thank you for your patience. Regards, Iristel NOC

9. monitoring Jul 18, 2026, 11:56 PM UTC

   Fri, 17 Jul 2026 18:07:00 +0000: Our PSTN media gateway in Iqaluit, NU has intermittent connectivity problems. Calls with carriers that use legacy PSTN connections are affected. All other PSTN sites, and carriers connected over SIP, are working normally. Notre passerelle média RTPC d'Iqaluit (Nunavut) a des problèmes de connectivité intermittents. Les appels avec les fournisseurs qui utilisent des connexions RTPC traditionnelles sont touchés. Tous les autres sites RTPC, et les fournisseurs reliés par SIP, fonctionnent normalement. [Watching] Fri, 17 Jul 2026 20:03:00 +0000: The problem has been corrected, and calls are working normally. We are monitoring. Le problème a été corrigé, et les appels fonctionnent normalement. Nous surveillons la situation. [Investigating] Fri, 17 Jul 2026 20:10:00 +0000: The site is down again. We are working with our field team to fix it. Le site est de nouveau hors service. Nous travaillons avec notre équipe sur le terrain pour le rétablir. [Watching] Sat, 18 Jul 2026 05:51:00 +0000: Our team has taken corrective action, and the media gateway is working again. We are monitoring its stability. Notre équipe a pris des mesures correctives, et la passerelle média fonctionne de nouveau. Nous surveillons sa stabilité. [Fixed] Sat, 18 Jul 2026 23:56:00 +0000: Resolved. The media gateway has stayed stable, with no further downtime. All services have worked normally since 23:00 UTC on July 17. Start: 18:07 UTC on July 17, 2026 (first report) End: 23:00 UTC on July 17, 2026; service came back briefly at 20:03 UTC and failed again at 20:10 UTC Cause: a connectivity problem on our PSTN media gateway in Iqaluit We apologize for the disruption. Résolu. La passerelle média est restée stable, sans autre interruption. Tous les services fonctionnent normalement depuis 23 h UTC le 17 juillet. Début : 18 h 07 UTC le 17 juillet 2026 (premier avis) Fin : 23 h UTC le 17 juillet 2026; le service est revenu brièvement à 20 h 03 UTC et a de nouveau été interrompu à 20 h 10 UTC Cause : un problème de connectivité sur notre passerelle média RTPC d'Iqaluit Nous sommes désolés des inconvénients causés.

10. resolved Jul 18, 2026, 11:56 PM UTC

    Resolved. The media gateway has stayed stable, with no further downtime. All services have worked normally since 23:00 UTC on July 17. - Start: 18:07 UTC on July 17, 2026 (first report) - End: 23:00 UTC on July 17, 2026; service came back briefly at 20:03 UTC and failed again at 20:10 UTC - Cause: a connectivity problem on our PSTN media gateway in Iqaluit We apologize for the disruption. --- Résolu. La passerelle média est restée stable, sans autre interruption. Tous les services fonctionnent normalement depuis 23 h UTC le 17 juillet. - Début : 18 h 07 UTC le 17 juillet 2026 (premier avis) - Fin : 23 h UTC le 17 juillet 2026; le service est revenu brièvement à 20 h 03 UTC et a de nouveau été interrompu à 20 h 10 UTC - Cause : un problème de connectivité sur notre passerelle média RTPC d'Iqaluit Nous sommes désolés des inconvénients causés.

11. resolved Jul 18, 2026, 11:56 PM UTC

    Dear Iristel Customers, The issue has been resolved and the stability monitoring of the affected media gateway in the region has been positive with no logs of further downtime. All services have been restored to normal operation since 17th July at 07 PM EST. We would like to thank you for your patience and understanding. Regards, Iristel NOC

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Started Jul 08, 2026, 05:10 AM UTC· resolved Jul 10, 2026, 02:07 PM UTC

1. identified Jul 08, 2026, 05:10 AM UTC

   Dear Iristel Customers, We are currently experiencing a service outage in Yellowknife that could be affecting inbound and outbound calls to and from the area. Our carrier partners have been engaged and we have been advised that their partner carrier has experienced a fiber cable break between Acheson and Edmonton, Alberta. A technician has been dispatched to perform an OTDR test to identify the exact location of the fiber cut. We have yet to confirm whether this is the possible cause of the alarms in Yellowknife. The next update from the carrier is expected at 02:30 ET. At this time, we do not have an ETR yet. Please be assured that we are working closely with our carrier partners to restore services as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Sincerely, Iristel NOC

2. identified Jul 08, 2026, 02:50 PM UTC

   Dear Iristel Customers, Our partner carrier advised that the issue has been narrowed down to a suspected fiber cut from their upstream provider. Their technicians have arrived on site and are currently verifying the issue and working to locate the fault. More information to follow. We thank you for your patience and understanding. Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to [email protected].

3. identified Jul 09, 2026, 01:10 AM UTC

   Dear Iristel Customers, Our partner carrier has advised that their upstream provider's contractors continue to make progress on the repair efforts. They are currently installing replacement fiber cables, and work is proceeding as planned. The ETR provided is July 9 at 2:00 AM. We appreciate your patience and understanding as repairs are completed. Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to [email protected]. Sincerely, Iristel NOC

4. identified Jul 09, 2026, 06:10 AM UTC

   Dear Iristel Customers, Our partner carrier has shared a progress update on the ongoing restoration efforts. The fiber repair contractors have successfully pulled all replacement fiber cables into place. Cable preparation has been completed, and splicing activities are now underway. The repair team is currently working on splicing at three separate locations, and this phase of the restoration is expected to take some time to complete. At this time, a revised ETR has not yet been provided. We will continue to share updates as soon as additional information becomes available. We appreciate your patience and understanding while restoration efforts continue.

5. identified Jul 10, 2026, 03:16 AM UTC

   Dear Iristel Customers, Our partner carrier has advised that the technicians are currently completing the fibre splicing activities. Service is expected to be restored by 02:00 AM ET, July 10, 2026. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Sincerely, Iristel NOC

6. resolved Jul 10, 2026, 02:07 PM UTC

   Dear Iristel Customers, The re-splicing work has been completed, and all affected services have been fully restored as scheduled. We are closing this advisory. As Iristel operates a redundant network in the region, we did not face any call impact. If you had challenges or continue to see call failures in the region, please contact iristel support team. We thank you for your patience and understanding. Sincerely, Iristel NOC

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Started Jun 29, 2026, 06:15 PM UTC· resolved Jul 06, 2026, 06:02 PM UTC

1. monitoring Jun 29, 2026, 06:15 PM UTC

   Dear Iristel Customers, We have been notified by our transit carrier that an ongoing wildfire near Fort Simpson, Northwest Territories, may cause connectivity disruptions to our fiber link affecting Norman Wells and Inuvik (NWT). At this time, the fire poses a potential risk to the infrastructure, but no damage has occurred. All services remain fully operational. We are actively monitoring the situation and will provide updates as new information becomes available. Sincerely, Iristel NOC

2. resolved Jul 06, 2026, 06:02 PM UTC

   Dear Iristel Customers, The fire risk has now subsided, we are closing this advisory.

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Started Jun 24, 2026, 09:32 PM UTC· resolved Jun 29, 2026, 06:08 PM UTC

1. investigating Jun 24, 2026, 09:32 PM UTC

   We have connectivity problems towards Inuvik, NT. Calls in and out may be affected. Our upstream carrier's switching team is investigating. No restoration time yet. --- Nous avons des problèmes de connectivité vers Inuvik (Territoires du Nord-Ouest). Les appels entrants et sortants pourraient être touchés. L'équipe de commutation de notre fournisseur en amont enquête. Aucune heure de rétablissement prévue pour le moment.

2. investigating Jun 24, 2026, 09:32 PM UTC

   Dear Iristel Customers, We would like to inform you that we are experiencing connectivity issues towards location Inuvik, NWT. We have reached out to our upstream carrier and they informed us that their switching team is investigating this issue. Impact: Calls in/out in the location may be affected ETR: Not available at this time. We apologize for the inconvenience. we will keep you updated. If you have any questions, please feel free to contact Iristel Support team at 416 800 4747 or [email protected] Thank you.

3. investigating Jun 24, 2026, 09:35 PM UTC

   We are continuing to investigate this issue.

4. monitoring Jun 25, 2026, 03:46 AM UTC

   The affected circuit has been up since 21:38 UTC on June 24. Our upstream carrier has not yet confirmed the outcome of its investigation. We are monitoring. --- Le circuit touché est rétabli depuis 21 h 38 UTC le 24 juin. Notre fournisseur en amont n'a pas encore confirmé le résultat de son enquête. Nous surveillons la situation.

5. monitoring Jun 25, 2026, 03:46 AM UTC

   Dear Iristel Customers, We are currently observing that the affected circuit has been up since 17:38 EDT. However, we have not yet received an official update or confirmation from our upstream carrier regarding the status of their investigation. We are continuing to monitor the situation closely and are awaiting further information from our upstream carrier. We will provide additional updates as soon as they become available. Thank you.

6. monitoring Jun 29, 2026, 06:08 PM UTC

   Wed, 24 Jun 2026 21:32:00 +0000: We have connectivity problems towards Inuvik, NT. Calls in and out may be affected. Our upstream carrier's switching team is investigating. No restoration time yet. Nous avons des problèmes de connectivité vers Inuvik (Territoires du Nord-Ouest). Les appels entrants et sortants pourraient être touchés. L'équipe de commutation de notre fournisseur en amont enquête. Aucune heure de rétablissement prévue pour le moment. [Watching] Thu, 25 Jun 2026 03:46:00 +0000: The affected circuit has been up since 21:38 UTC on June 24. Our upstream carrier has not yet confirmed the outcome of its investigation. We are monitoring. Le circuit touché est rétabli depuis 21 h 38 UTC le 24 juin. Notre fournisseur en amont n'a pas encore confirmé le résultat de son enquête. Nous surveillons la situation. [Fixed] Mon, 29 Jun 2026 18:08:00 +0000: Resolved. All services have stayed stable. Start: 21:32 UTC on June 24, 2026 (first report) End: 21:38 UTC on June 24, 2026 We apologize for the disruption. Résolu. Tous les services sont restés stables. Début : 21 h 32 UTC le 24 juin 2026 (premier avis) Fin : 21 h 38 UTC le 24 juin 2026 Nous sommes désolés des inconvénients causés.

7. resolved Jun 29, 2026, 06:08 PM UTC

   Resolved. All services have stayed stable. - Start: 21:32 UTC on June 24, 2026 (first report) - End: 21:38 UTC on June 24, 2026 We apologize for the disruption. --- Résolu. Tous les services sont restés stables. - Début : 21 h 32 UTC le 24 juin 2026 (premier avis) - Fin : 21 h 38 UTC le 24 juin 2026 Nous sommes désolés des inconvénients causés.

8. resolved Jun 29, 2026, 06:08 PM UTC

   Dear Iristel Customers, Following a thorough monitoring period, we are confident that all services have been fully restored and remain stable. We are now closing this incident advisory. If you continue to experience any issues, please reach out to the Iristel support team. Thank you for your patience and cooperation. Sincerely, Iristel NOC

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Started Jun 18, 2026, 06:04 PM UTC· resolved Jun 19, 2026, 04:15 PM UTC

1. investigating Jun 18, 2026, 06:04 PM UTC

   We have a service outage in the Northwest Territories that affects calls in and out. We have contacted our carrier partners. No restoration time yet. --- Nous avons une panne de service dans les Territoires du Nord-Ouest qui touche les appels entrants et sortants. Nous avons communiqué avec nos partenaires fournisseurs. Aucune heure de rétablissement prévue pour le moment.

2. investigating Jun 18, 2026, 06:04 PM UTC

   Dear Iristel Customers, We are currently experiencing a service outage in NorthWest Territories which will affect calls in/out at the moment. We have reached out to our underlying carrier partners for further investigation. At this moment, we do not have an accurate ETR, but be rest assured that we are working actively to restore services back to normal operation. More information to follow. We thank you for your patience and understanding. Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to [email protected].

3. identified Jun 18, 2026, 09:48 PM UTC

   Our carrier partner has found the cause, and its repair crew is on the way to the site. The scope of the repair is uncertain, so the restoration time is tentative. --- Notre partenaire fournisseur a trouvé la cause, et son équipe de réparation est en route vers le site. L'ampleur de la réparation est incertaine; l'heure du rétablissement demeure donc provisoire.

4. investigating Jun 18, 2026, 09:48 PM UTC

   Dear Iristel Customer, Please be advised that the underlying carrier has isolated the root cause of the issue and their repair crew is currently enroute to the site. Due to the uncertain scope of the repair, the ETR remains tentative. We will provide further updates as they become available. Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to [email protected]. Thank you for your continued patience and understanding.

5. identified Jun 18, 2026, 10:06 PM UTC

   Our network team has routed around the problem in Whitehorse. Calls there that rely on the call signalling network should work. We are looking at alternate routing for Yellowknife as well. --- Notre équipe réseau a contourné le problème à Whitehorse. Les appels qui dépendent du réseau de signalisation d'appels dans ce secteur devraient fonctionner. Nous examinons aussi un acheminement de rechange pour Yellowknife.

6. identified Jun 18, 2026, 10:06 PM UTC

   Dear Iristel Customer, The Iristel network infrastructure team has routed around the issue in Whitehorse. Calls relying on the SS7 network in the region should be operational. We are currently looking at alternate routing options to resolve Yellowknife as well. Sincerely, Iristel NOC

7. identified Jun 18, 2026, 11:44 PM UTC

   The fibre repair is still under way. The carrier's repair and splicing crews and materials are on site. Crews are digging to expose the damaged fibre, and the splicing crews are preparing replacement cables at the same time. No restoration time yet. --- La réparation de la fibre se poursuit. Les équipes de réparation et d'épissure du fournisseur, ainsi que le matériel, sont sur place. Des équipes creusent pour dégager la fibre endommagée, et les équipes d'épissure préparent des câbles de remplacement en parallèle. Aucune heure de rétablissement prévue pour le moment.

8. identified Jun 18, 2026, 11:44 PM UTC

   Dear Iristel Customers, Fiber Restoration is still on-going. The underlying carrier repair crews, splicing teams, and required materials have arrived on-site. Excavation work is underway to expose the damaged fibre, and the splicing crews are preparing replacement cables in parallel with ongoing excavation activities. Unfortunately no ETR has been provided. We will keep you posted for any substantial development. Thank you for your patience and understanding. Regards, Iristel NOC

9. monitoring Jun 19, 2026, 12:29 AM UTC

   Our network team has also put alternate routing in place for Yellowknife and Inuvik while the fibre break is repaired. We are monitoring live traffic. --- Notre équipe réseau a aussi mis en place un acheminement de rechange pour Yellowknife et Inuvik pendant la réparation de la rupture de fibre. Nous surveillons le trafic en direct.

10. identified Jun 19, 2026, 12:29 AM UTC

    Dear Iristel Customer Team, The Iristel Network Infrastructure Team has also implemented alternative routing to Yellowknife and Inuvik while the fiber break is on-going. We are monitoring active traffic and should restore SS7 network in the region. Thank you. Regards, Iristel NOC

11. monitoring Jun 19, 2026, 02:36 AM UTC

    Our carrier partner reports that the fibre repair is still under way and expects to finish at about 06:00 UTC. --- Notre partenaire fournisseur indique que la réparation de la fibre se poursuit et prévoit la terminer vers 6 h UTC.

12. identified Jun 19, 2026, 02:36 AM UTC

    Dear Iristel Customers, We have received an update from the underlying carrier that the fiber restoration is on-going and ETR is 2300H MST tonight. We are closely coordinating with them for update. Thank you. Regards, Iristel NOC

13. monitoring Jun 19, 2026, 04:15 PM UTC

    Thu, 18 Jun 2026 18:04:00 +0000: We have a service outage in the Northwest Territories that affects calls in and out. We have contacted our carrier partners. No restoration time yet. Nous avons une panne de service dans les Territoires du Nord-Ouest qui touche les appels entrants et sortants. Nous avons communiqué avec nos partenaires fournisseurs. Aucune heure de rétablissement prévue pour le moment. [Identified] Thu, 18 Jun 2026 21:48:00 +0000: Our carrier partner has found the cause, and its repair crew is on the way to the site. The scope of the repair is uncertain, so the restoration time is tentative. Notre partenaire fournisseur a trouvé la cause, et son équipe de réparation est en route vers le site. L'ampleur de la réparation est incertaine; l'heure du rétablissement demeure donc provisoire. [Identified] Thu, 18 Jun 2026 22:06:00 +0000: Our network team has routed around the problem in Whitehorse. Calls there that rely on the call signalling network should work. We are looking at alternate routing for Yellowknife as well. Notre équipe réseau a contourné le problème à Whitehorse. Les appels qui dépendent du réseau de signalisation d'appels dans ce secteur devraient fonctionner. Nous examinons aussi un acheminement de rechange pour Yellowknife. [Identified] Thu, 18 Jun 2026 23:44:00 +0000: The fibre repair is still under way. The carrier's repair and splicing crews and materials are on site. Crews are digging to expose the damaged fibre, and the splicing crews are preparing replacement cables at the same time. No restoration time yet. La réparation de la fibre se poursuit. Les équipes de réparation et d'épissure du fournisseur, ainsi que le matériel, sont sur place. Des équipes creusent pour dégager la fibre endommagée, et les équipes d'épissure préparent des câbles de remplacement en parallèle. Aucune heure de rétablissement prévue pour le moment. [Watching] Fri, 19 Jun 2026 00:29:00 +0000: Our network team has also put alternate routing in place for Yellowknife and Inuvik while the fibre break is repaired. We are monitoring live traffic. Notre équipe réseau a aussi mis en place un acheminement de rechange pour Yellowknife et Inuvik pendant la réparation de la rupture de fibre. Nous surveillons le trafic en direct. [Watching] Fri, 19 Jun 2026 02:36:00 +0000: Our carrier partner reports that the fibre repair is still under way and expects to finish at about 06:00 UTC. Notre partenaire fournisseur indique que la réparation de la fibre se poursuit et prévoit la terminer vers 6 h UTC. [Fixed] Fri, 19 Jun 2026 16:15:00 +0000: Resolved. The fibre repair is complete, and all services are fully restored. The carrier's repair ran from about 02:00 to 05:30 UTC. Traffic has been moved from our alternate path back to the primary fibre route. Start: 18:04 UTC on June 18, 2026 (first report) End: 22:06 UTC on June 18 in Whitehorse and 00:29 UTC on June 19 in Yellowknife and Inuvik, over an alternate route; the fibre was repaired by about 05:30 UTC on June 19 Cause: a fibre break on our carrier partner's network We apologize for the disruption. Résolu. La réparation de la fibre est terminée, et tous les services sont entièrement rétablis. La réparation du fournisseur s'est déroulée de 2 h à 5 h 30 UTC environ. Le trafic a été ramené de notre chemin de rechange vers le chemin de fibre principal. Début : 18 h 04 UTC le 18 juin 2026 (premier avis) Fin : 22 h 06 UTC le 18 juin à Whitehorse et 0 h 29 UTC le 19 juin à Yellowknife et Inuvik, par un acheminement de rechange; la fibre a été réparée vers 5 h 30 UTC le 19 juin Cause : une rupture de fibre optique sur le réseau de notre partenaire fournisseur Nous sommes désolés des inconvénients causés.

14. resolved Jun 19, 2026, 04:15 PM UTC

    Resolved. The fibre repair is complete, and all services are fully restored. The carrier's repair ran from about 02:00 to 05:30 UTC. Traffic has been moved from our alternate path back to the primary fibre route. - Start: 18:04 UTC on June 18, 2026 (first report) - End: 22:06 UTC on June 18 in Whitehorse and 00:29 UTC on June 19 in Yellowknife and Inuvik, over an alternate route; the fibre was repaired by about 05:30 UTC on June 19 - Cause: a fibre break on our carrier partner's network We apologize for the disruption. --- Résolu. La réparation de la fibre est terminée, et tous les services sont entièrement rétablis. La réparation du fournisseur s'est déroulée de 2 h à 5 h 30 UTC environ. Le trafic a été ramené de notre chemin de rechange vers le chemin de fibre principal. - Début : 18 h 04 UTC le 18 juin 2026 (premier avis) - Fin : 22 h 06 UTC le 18 juin à Whitehorse et 0 h 29 UTC le 19 juin à Yellowknife et Inuvik, par un acheminement de rechange; la fibre a été réparée vers 5 h 30 UTC le 19 juin - Cause : une rupture de fibre optique sur le réseau de notre partenaire fournisseur Nous sommes désolés des inconvénients causés.

15. resolved Jun 19, 2026, 04:15 PM UTC

    Dear Iristel Customers, We can confirm that all fiber restoration work is now complete and all services have been fully restored. The initial activity began around 20:00 MT and wrapped up by 23:30 MT. Once finalized, traffic was successfully routed back from our alternate path to the primary fiber route. Please contact our support teams if you continue to experience any issues with call completion in the region. Thank you for your patience and cooperation. Sincerely, Iristel NOC

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Started Jun 04, 2026, 04:17 AM UTC· resolved Jun 05, 2026, 09:54 PM UTC

1. investigating Jun 04, 2026, 04:17 AM UTC

   Nous avons un problème de connectivité à Sainte-Agathe (Québec). Les appels RTPC vers et depuis la région pourraient ne pas être établis. Le problème a commencé à 4 h 17 UTC. Nous enquêtons. --- We have a connectivity problem in Sainte-Agathe, QC. PSTN calls to and from the region may not complete. The problem began at 04:17 UTC. We are investigating.

2. investigating Jun 04, 2026, 05:55 AM UTC

   Dear Iristel Customers, Please be advised that we have a connectivity issue in Ste. Agathe QC. Call to and from PSTN in the region may face completion challenges. This is currently under investigation. Start Time : June 4, 2026 12:17AM EST Our sincere apologies for the issue and appreciate your cooperation. Sincerely, Iristel NOC

3. monitoring Jun 04, 2026, 03:57 PM UTC

   Le service a été rétabli vers 12 h 16 UTC, et le problème semble réglé. Nous surveillons la situation. --- Service was restored at about 12:16 UTC, and the problem appears to be fixed. We are monitoring.

4. monitoring Jun 04, 2026, 03:57 PM UTC

   Dear Iristel Customers, We have been informed that service has been restored and the reported issue appears to be resolved. Resolution Time(approx.): 08:16 AM EST Our team will continue to closely monitor the situation to ensure service stability. If you continue to experience any issues, please contact our Support Team for assistance. Thank you for your patience and understanding. Best Regards, Iristel NOC

5. monitoring Jun 05, 2026, 09:54 PM UTC

   Thu, 04 Jun 2026 05:55:00 +0000: Nous avons un problème de connectivité à Sainte-Agathe (Québec). Les appels RTPC vers et depuis la région pourraient ne pas être établis. Le problème a commencé à 4 h 17 UTC. Nous enquêtons. We have a connectivity problem in Sainte-Agathe, QC. PSTN calls to and from the region may not complete. The problem began at 04:17 UTC. We are investigating. [Watching] Thu, 04 Jun 2026 15:57:00 +0000: Le service a été rétabli vers 12 h 16 UTC, et le problème semble réglé. Nous surveillons la situation. Service was restored at about 12:16 UTC, and the problem appears to be fixed. We are monitoring. [Fixed] Fri, 05 Jun 2026 21:54:00 +0000: Résolu. Tous les services fonctionnent normalement. Début : 4 h 17 UTC le 4 juin 2026 Fin : vers 12 h 16 UTC le 4 juin 2026 Nous sommes désolés des inconvénients causés. Resolved. All services are working normally. Start: 04:17 UTC on June 4, 2026 End: about 12:16 UTC on June 4, 2026 We apologize for the disruption.

6. resolved Jun 05, 2026, 09:54 PM UTC

   Résolu. Tous les services fonctionnent normalement. - Début : 4 h 17 UTC le 4 juin 2026 - Fin : vers 12 h 16 UTC le 4 juin 2026 Nous sommes désolés des inconvénients causés. --- Resolved. All services are working normally. - Start: 04:17 UTC on June 4, 2026 - End: about 12:16 UTC on June 4, 2026 We apologize for the disruption.

7. resolved Jun 05, 2026, 09:54 PM UTC

   Dear Iristel Customers, The issue had been resolved, and all services operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. Sincerely, Iristel NOC

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Started May 31, 2026, 01:08 AM UTC· resolved Jun 01, 2026, 06:26 AM UTC

1. investigating May 31, 2026, 01:08 AM UTC

   Dear Iristel Customers, Please be advised that we have a connectivity issue in the region of Winnipeg, Manitoba. Call to and from PSTN in the region may face completion challenges. Our senior engineers are investigating the situation. Start Time : May 30 0457H EST Our sincere apologies for the issue and appreciate your cooperation. Sincerely, Iristel NOC

2. investigating Jun 01, 2026, 12:31 AM UTC

   Dear Iristel Customer, We apologized for any inconvenience this incident may have caused especially in the delayed progress on the restoration. Our Senior Enigneers are still working on the case. Rest assured that this have been escalated and communicated to the proper channels to fast track the issue. We will keep you posted for any latest development. Thank you for your patience and understanding. Regards, Iristel NOC

3. resolved Jun 01, 2026, 06:26 AM UTC

   Dear Iristel Customers, Service was restored at 1:30 AM EST on June 1, 2026, after our senior engineers replaced a defective switch in the Winnipeg data center. We kindly request that you re-test the service and feel free to contact us if further assistance is needed. Thank you for your patience and understanding. Best regards, Iristel NOC

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Started May 30, 2026, 08:57 AM UTC· resolved Jun 01, 2026, 06:26 AM UTC

1. investigating May 30, 2026, 08:57 AM UTC

   PSTN calls to and from the Winnipeg, MB area may fail. The problem began at 08:57 UTC on May 30. Our engineers are investigating. --- Les appels RTPC vers et depuis le secteur de Winnipeg (Manitoba) pourraient échouer. Le problème a commencé à 8 h 57 UTC le 30 mai. Nos ingénieurs enquêtent.

2. investigating Jun 01, 2026, 12:31 AM UTC

   Our engineers are still working on the problem. The restoration is taking longer than expected, and the problem has been escalated to speed it up. --- Nos ingénieurs travaillent toujours sur le problème. Le rétablissement prend plus de temps que prévu, et le problème a été transmis à un niveau supérieur pour l'accélérer.

3. monitoring Jun 01, 2026, 06:26 AM UTC

   Sun, 31 May 2026 01:08:00 +0000: PSTN calls to and from the Winnipeg, MB area may fail. The problem began at 08:57 UTC on May 30. Our engineers are investigating. Les appels RTPC vers et depuis le secteur de Winnipeg (Manitoba) pourraient échouer. Le problème a commencé à 8 h 57 UTC le 30 mai. Nos ingénieurs enquêtent. [Investigating] Mon, 01 Jun 2026 00:31:00 +0000: Our engineers are still working on the problem. The restoration is taking longer than expected, and the problem has been escalated to speed it up. Nos ingénieurs travaillent toujours sur le problème. Le rétablissement prend plus de temps que prévu, et le problème a été transmis à un niveau supérieur pour l'accélérer. [Fixed] Mon, 01 Jun 2026 06:26:00 +0000: Resolved. Our engineers replaced a defective switch in our Winnipeg data centre, and service was restored at 05:30 UTC. Please test your calls again. Start: 08:57 UTC on May 30, 2026 End: 05:30 UTC on June 1, 2026 Cause: a defective switch in our Winnipeg data centre We apologize for the disruption. Résolu. Nos ingénieurs ont remplacé un commutateur défectueux dans notre centre de données de Winnipeg, et le service a été rétabli à 5 h 30 UTC. Veuillez tester vos appels de nouveau. Début : 8 h 57 UTC le 30 mai 2026 Fin : 5 h 30 UTC le 1er juin 2026 Cause : un commutateur défectueux dans notre centre de données de Winnipeg Nous sommes désolés des inconvénients causés.

4. resolved Jun 01, 2026, 06:26 AM UTC

   Resolved. Our engineers replaced a defective switch in our Winnipeg data centre, and service was restored at 05:30 UTC. Please test your calls again. - Start: 08:57 UTC on May 30, 2026 - End: 05:30 UTC on June 1, 2026 - Cause: a defective switch in our Winnipeg data centre We apologize for the disruption. --- Résolu. Nos ingénieurs ont remplacé un commutateur défectueux dans notre centre de données de Winnipeg, et le service a été rétabli à 5 h 30 UTC. Veuillez tester vos appels de nouveau. - Début : 8 h 57 UTC le 30 mai 2026 - Fin : 5 h 30 UTC le 1er juin 2026 - Cause : un commutateur défectueux dans notre centre de données de Winnipeg Nous sommes désolés des inconvénients causés.

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Started May 29, 2026, 02:32 PM UTC· resolved May 30, 2026, 03:24 AM UTC

1. investigating May 29, 2026, 02:32 PM UTC

   Nous avons un problème de connectivité RTPC dans la région de Val-d'Or (Québec). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Nos ingénieurs enquêtent. --- We have a PSTN connectivity problem in the Val-d'Or, QC region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. Our engineers are investigating.

2. investigating May 29, 2026, 02:32 PM UTC

   Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our platform team is actively investigating the issue to restore full service as quickly as possible. We sincerely apologize for the disruption and appreciate your patience. Sincerely, Iristel NOC

3. identified May 29, 2026, 05:03 PM UTC

   Nos ingénieurs ont déterminé que seul le remplacement d'un appareil sur place réglera la panne. Un appareil de remplacement a été obtenu et configuré. Un de nos techniciens partira bientôt vers la région pour le remplacer. Rétablissement prévu : vers 12 h UTC le 30 mai. --- Our engineers have found that the outage can only be fixed by replacing a device on site. A replacement has been sourced and configured. One of our technicians will soon travel to the region to replace it. Expected restoration: about 12:00 UTC on May 30.

4. identified May 29, 2026, 05:03 PM UTC

   Dear Iristel Customers, After a thorough investigation, our Platform Team has determined that the only way to resolve this outage is to perform an on-site device replacement. A replacement device has been sourced and fully configured for the affected location. One of our technicians will begin traveling to the region shortly to complete the replacement activity. The current estimated time for service restoration (ETR) is approximately 08:00 AM EDT tomorrow. We sincerely thank you for your patience and understanding during this time. Sincerely, Iristel NOC

5. monitoring May 30, 2026, 03:24 AM UTC

   Fri, 29 May 2026 14:32:00 +0000: Nous avons un problème de connectivité RTPC dans la région de Val-d'Or (Québec). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Nos ingénieurs enquêtent. We have a PSTN connectivity problem in the Val-d'Or, QC region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. Our engineers are investigating. [Identified] Fri, 29 May 2026 17:03:00 +0000: Nos ingénieurs ont déterminé que seul le remplacement d'un appareil sur place réglera la panne. Un appareil de remplacement a été obtenu et configuré. Un de nos techniciens partira bientôt vers la région pour le remplacer. Rétablissement prévu : vers 12 h UTC le 30 mai. Our engineers have found that the outage can only be fixed by replacing a device on site. A replacement has been sourced and configured. One of our technicians will soon travel to the region to replace it. Expected restoration: about 12:00 UTC on May 30. [Fixed] Sat, 30 May 2026 03:24:00 +0000: Résolu. La passerelle média défectueuse a été remplacée, et les services fonctionnent. Veuillez tester vos appels de nouveau. Début : 14 h 32 UTC le 29 mai 2026 (premier avis) Fin : 3 h UTC le 30 mai 2026 Cause : une passerelle média défectueuse, remplacée Nous sommes désolés des inconvénients causés. Resolved. The faulty media gateway has been replaced, and services are working. Please test your calls again. Start: 14:32 UTC on May 29, 2026 (first report) End: 03:00 UTC on May 30, 2026 Cause: a faulty media gateway, since replaced We apologize for the disruption.

6. resolved May 30, 2026, 03:24 AM UTC

   Résolu. La passerelle média défectueuse a été remplacée, et les services fonctionnent. Veuillez tester vos appels de nouveau. - Début : 14 h 32 UTC le 29 mai 2026 (premier avis) - Fin : 3 h UTC le 30 mai 2026 - Cause : une passerelle média défectueuse, remplacée Nous sommes désolés des inconvénients causés. --- Resolved. The faulty media gateway has been replaced, and services are working. Please test your calls again. - Start: 14:32 UTC on May 29, 2026 (first report) - End: 03:00 UTC on May 30, 2026 - Cause: a faulty media gateway, since replaced We apologize for the disruption.

7. resolved May 30, 2026, 03:24 AM UTC

   Dear Iristel Customers, Faulty media gateway device has been replaced and services should be working as expected. Restored Time: May 29, 2026 2300H Eastern Time May we request to re-test and feel free to contact us if further assistance is needed. Thank you for your patience and understanding. Regards, Iristel NOC

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Started May 01, 2026, 05:50 PM UTC· resolved May 01, 2026, 11:25 PM UTC

1. investigating May 01, 2026, 05:50 PM UTC

   Some PSTN calls in Richmond Hill, Unionville, Thornhill, Markham and Newmarket, ON fail intermittently. The problem is in our Richmond Hill data centre. All other regions and systems are working normally. Our engineers are investigating. --- Certains appels RTPC à Richmond Hill, Unionville, Thornhill, Markham et Newmarket (Ontario) échouent par intermittence. Le problème se situe dans notre centre de données de Richmond Hill. Toutes les autres régions et tous les autres systèmes fonctionnent normalement. Nos ingénieurs enquêtent.

2. investigating May 01, 2026, 05:50 PM UTC

   Dear Iristel Customers, We are experiencing an intermittent PSTN connectivity issue in our Richmond Hill, Ontario data-center. Some calls in the following regions will have intermittent reachability failures. All other regions and systems are active and have normal operations. Richmond Hill, Ontario Unionville, Ontario Thornhill, Ontario Markham, Ontario Newmarket, Ontario Our Platform team is investigating this issue further. We will keep this space updated as we receive additional information. Sincerely, Iristel NOC

3. identified May 01, 2026, 09:19 PM UTC

   Our engineers have found that the equipment room where our device sits is very hot. The air conditioning may be off or not working properly. The site manager is working to restore cooling. --- Nos ingénieurs ont constaté que la salle d'équipement où se trouve notre appareil est très chaude. La climatisation est peut-être arrêtée ou défectueuse. Le gestionnaire du site travaille au rétablissement du refroidissement.

4. identified May 01, 2026, 09:19 PM UTC

   Dear Iristel Customers, Our Platform Team has identified that the temperature in the equipment room where our device is located is currently very high. It appears that the air conditioning unit may be turned off or not functioning properly. The site admin is currently working to restore proper cooling in the room. We will provide further updates once the issue has been resolved. Sincerely, Iristel NOC

5. monitoring May 01, 2026, 11:25 PM UTC

   Fri, 01 May 2026 17:50:00 +0000: Some PSTN calls in Richmond Hill, Unionville, Thornhill, Markham and Newmarket, ON fail intermittently. The problem is in our Richmond Hill data centre. All other regions and systems are working normally. Our engineers are investigating. Certains appels RTPC à Richmond Hill, Unionville, Thornhill, Markham et Newmarket (Ontario) échouent par intermittence. Le problème se situe dans notre centre de données de Richmond Hill. Toutes les autres régions et tous les autres systèmes fonctionnent normalement. Nos ingénieurs enquêtent. [Identified] Fri, 01 May 2026 21:19:00 +0000: Our engineers have found that the equipment room where our device sits is very hot. The air conditioning may be off or not working properly. The site manager is working to restore cooling. Nos ingénieurs ont constaté que la salle d'équipement où se trouve notre appareil est très chaude. La climatisation est peut-être arrêtée ou défectueuse. Le gestionnaire du site travaille au rétablissement du refroidissement. [Fixed] Fri, 01 May 2026 23:25:00 +0000: Resolved. The room was cooled down and the air filters were cleaned to improve airflow. The affected equipment is working normally. Please test your calls again. Start: 17:50 UTC on May 1, 2026 (first report) End: 22:10 UTC on May 1, 2026 Cause: overheating in the equipment room at our Richmond Hill data centre, after a cooling failure We apologize for the disruption. Résolu. La salle a été refroidie et les filtres à air ont été nettoyés pour améliorer la circulation d'air. L'équipement touché fonctionne normalement. Veuillez tester vos appels de nouveau. Début : 17 h 50 UTC le 1er mai 2026 (premier avis) Fin : 22 h 10 UTC le 1er mai 2026 Cause : une surchauffe de la salle d'équipement de notre centre de données de Richmond Hill, à la suite d'une panne de refroidissement Nous sommes désolés des inconvénients causés.

6. resolved May 01, 2026, 11:25 PM UTC

   Resolved. The room was cooled down and the air filters were cleaned to improve airflow. The affected equipment is working normally. Please test your calls again. - Start: 17:50 UTC on May 1, 2026 (first report) - End: 22:10 UTC on May 1, 2026 - Cause: overheating in the equipment room at our Richmond Hill data centre, after a cooling failure We apologize for the disruption. --- Résolu. La salle a été refroidie et les filtres à air ont été nettoyés pour améliorer la circulation d'air. L'équipement touché fonctionne normalement. Veuillez tester vos appels de nouveau. - Début : 17 h 50 UTC le 1er mai 2026 (premier avis) - Fin : 22 h 10 UTC le 1er mai 2026 - Cause : une surchauffe de la salle d'équipement de notre centre de données de Richmond Hill, à la suite d'une panne de refroidissement Nous sommes désolés des inconvénients causés.

7. resolved May 01, 2026, 11:25 PM UTC

   Dear Iristel Customers, The incident has been restored by cooling down the the Telco room and cleaning of air filters to aide airflow. The equipment affected has been monitored up and is working as expected. Restored Time: 18:10 EDT May 01, 2026 May we request to re-test and contact us if further assistance is needed. Thank you for your patience anmd understanding. Regards, Iristel NOC

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Started Apr 04, 2026, 11:45 PM UTC· resolved May 01, 2026, 06:32 PM UTC

1. investigating Apr 04, 2026, 11:45 PM UTC

   Dear Iristel customers, Please be advised that we are currently experiencing an outage in Val d'Or, Quebec. We suspect the cause is a device failure, and unfortunately, PSTN inbound and outbound calls are impacted. All other sites remain operational except for this region. Our engineering teams are sourcing a replacement. ETR is unknown. Issue Start Time: April 03, 2026 at 1500H We will keep you posted as we receive additional information, we appreciate your patience. Regards, Iristel NOC

2. monitoring Apr 06, 2026, 04:03 AM UTC

   Dear Iristel Customers, Our equipment went up at 1520H UTC April 04, 2026 and have monitored voice traffic. The action taken is still for confirmation and for the meantime, this will be put under stability monitoring. We may request to re-test and do not hesitate to inform us if problem persists. Thank you for your patience and understanding. Regards, Iristel NOC

3. resolved May 01, 2026, 06:32 PM UTC

   Dear Iristel Customers, After a thorough period of monitoring, we are confident with the operational availability in this sector. We are closing this advisory notice. If you face any challenges in this region, please reach out to our support tea. Thank you for your cooperation. Sincerely, Iristel NOC

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Started Apr 03, 2026, 07:00 PM UTC· resolved May 01, 2026, 06:32 PM UTC

1. investigating Apr 03, 2026, 07:00 PM UTC

   Les appels RTPC entrants et sortants à Val-d'Or (Québec) échouent depuis 19 h UTC le 3 avril. Les autres emplacements ne sont pas touchés. Nous soupçonnons une défaillance d'équipement et nous cherchons un appareil de remplacement. Aucune heure de rétablissement prévue pour le moment. --- Inbound and outbound PSTN calls in Val-d'Or, QC have been failing since 19:00 UTC on April 3. Other locations are not affected. We suspect a device failure and are sourcing a replacement. No restoration time yet.

2. monitoring Apr 06, 2026, 04:03 AM UTC

   Notre équipement est de nouveau en service, et nous surveillons le trafic vocal. La correction reste à confirmer; nous surveillons donc la stabilité. Nous pourrions vous demander de tester vos appels de nouveau. --- Our equipment is back up, and we are watching voice traffic. The fix is still to be confirmed, so we are monitoring stability. We may ask you to test your calls again.

3. monitoring May 01, 2026, 06:32 PM UTC

   Sat, 04 Apr 2026 23:45:00 +0000: Les appels RTPC entrants et sortants à Val-d'Or (Québec) échouent depuis 19 h UTC le 3 avril. Les autres emplacements ne sont pas touchés. Nous soupçonnons une défaillance d'équipement et nous cherchons un appareil de remplacement. Aucune heure de rétablissement prévue pour le moment. Inbound and outbound PSTN calls in Val-d'Or, QC have been failing since 19:00 UTC on April 3. Other locations are not affected. We suspect a device failure and are sourcing a replacement. No restoration time yet. [Watching] Mon, 06 Apr 2026 04:03:00 +0000: Notre équipement est de nouveau en service, et nous surveillons le trafic vocal. La correction reste à confirmer; nous surveillons donc la stabilité. Nous pourrions vous demander de tester vos appels de nouveau. Our equipment is back up, and we are watching voice traffic. The fix is still to be confirmed, so we are monitoring stability. We may ask you to test your calls again. [Fixed] Fri, 01 May 2026 18:32:00 +0000: Résolu. Après une longue période de surveillance, le service dans ce secteur est stable. Début : 19 h UTC le 3 avril 2026 Fin : au plus tard 4 h 03 UTC le 6 avril 2026 (heure du rétablissement non confirmée) Cause : une défaillance d'équipement soupçonnée Nous sommes désolés des inconvénients causés. Resolved. After a long period of monitoring, service in this area is stable. Start: 19:00 UTC on April 3, 2026 End: by 04:03 UTC on April 6, 2026 (restoration time not confirmed) Cause: a suspected equipment failure We apologize for the disruption.

4. resolved May 01, 2026, 06:32 PM UTC

   Résolu. Après une longue période de surveillance, le service dans ce secteur est stable. - Début : 19 h UTC le 3 avril 2026 - Fin : au plus tard 4 h 03 UTC le 6 avril 2026 (heure du rétablissement non confirmée) - Cause : une défaillance d'équipement soupçonnée Nous sommes désolés des inconvénients causés. --- Resolved. After a long period of monitoring, service in this area is stable. - Start: 19:00 UTC on April 3, 2026 - End: by 04:03 UTC on April 6, 2026 (restoration time not confirmed) - Cause: a suspected equipment failure We apologize for the disruption.

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Started Feb 08, 2026, 11:01 PM UTC· resolved Feb 08, 2026, 11:01 PM UTC

1. monitoring Feb 08, 2026, 11:01 PM UTC

   Sun, 08 Feb 2026 23:01:00 +0000: Resolved. The EspressoDID web portal could not be reached for a time. The problem was fixed while our team was isolating it, and access works again. Start: not recorded End: before 23:01 UTC on February 8, 2026 We apologize for the disruption. Résolu. Le portail Web EspressoDID était injoignable pendant un certain temps. Le problème a été réglé pendant que notre équipe l'isolait, et l'accès fonctionne de nouveau. Début : non consigné Fin : avant 23 h 01 UTC le 8 février 2026 Nous sommes désolés des inconvénients causés.

2. resolved Feb 08, 2026, 11:01 PM UTC

   Resolved. The EspressoDID web portal could not be reached for a time. The problem was fixed while our team was isolating it, and access works again. - Start: not recorded - End: before 23:01 UTC on February 8, 2026 We apologize for the disruption. --- Résolu. Le portail Web EspressoDID était injoignable pendant un certain temps. Le problème a été réglé pendant que notre équipe l'isolait, et l'accès fonctionne de nouveau. - Début : non consigné - Fin : avant 23 h 01 UTC le 8 février 2026 Nous sommes désolés des inconvénients causés.

3. resolved Feb 08, 2026, 11:01 PM UTC

   Dear Iristel Customers, We have monitored inaccessiblity issue to EspressoDID webpage. Incident was resolved during isolation and access have been succesful after. The system is working as expected and if you are still encountering problem, please do not hesitate to contact us. Thank you for patience and understanding. Regards, Iristel NOC

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Started Feb 04, 2026, 07:44 PM UTC· resolved Feb 04, 2026, 07:44 PM UTC

1. monitoring Feb 04, 2026, 07:44 PM UTC

   Wed, 04 Feb 2026 19:44:00 +0000: Resolved. Webex had a temporary problem: a transit provider caused connectivity problems towards our network, and Webex sign-in failed. Our network team has blocked that transit provider, which fixed Webex connectivity. Start: not recorded End: before 19:44 UTC on February 4, 2026 Cause: connectivity problems caused by a transit provider We apologize for the disruption. Résolu. Webex a connu un problème temporaire : un fournisseur de transit a causé des problèmes de connectivité vers notre réseau, et la connexion à Webex a échoué. Notre équipe réseau a bloqué ce fournisseur de transit, ce qui a réglé la connectivité de Webex. Début : non consigné Fin : avant 19 h 44 UTC le 4 février 2026 Cause : des problèmes de connectivité causés par un fournisseur de transit Nous sommes désolés des inconvénients causés.

2. resolved Feb 04, 2026, 07:44 PM UTC

   Resolved. Webex had a temporary problem: a transit provider caused connectivity problems towards our network, and Webex sign-in failed. Our network team has blocked that transit provider, which fixed Webex connectivity. - Start: not recorded - End: before 19:44 UTC on February 4, 2026 - Cause: connectivity problems caused by a transit provider We apologize for the disruption. --- Résolu. Webex a connu un problème temporaire : un fournisseur de transit a causé des problèmes de connectivité vers notre réseau, et la connexion à Webex a échoué. Notre équipe réseau a bloqué ce fournisseur de transit, ce qui a réglé la connectivité de Webex. - Début : non consigné - Fin : avant 19 h 44 UTC le 4 février 2026 - Cause : des problèmes de connectivité causés par un fournisseur de transit Nous sommes désolés des inconvénients causés.

3. resolved Feb 04, 2026, 07:44 PM UTC

   Dear Iristel customers, Please be advised that we faced a temporary issue within our webex platform. This issue was attributed to a transit provider causing a connectivity issue towards our network. Our network infrastructure team has now blacklisted this transit provider which has resolved our issues with webex connectivity. If you continue to face challenges with your webex client, please reach out to our support team. Sincerely, Iristel NOC

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Started Feb 03, 2026, 08:30 AM UTC· resolved Feb 03, 2026, 11:56 AM UTC

1. identified Feb 03, 2026, 08:30 AM UTC

   Dear Iristel Customers, We observed connectivity issues towards our core network today at 1:30 EST this is the result of a core router swap which caused some issues. We identified the root cause and worked with our platform team and the issue has been resolved. At the moment we observe services are up and if you faced problems kindly re-test to confirm the call completions. Also if you faced issue with reachability, one-way audio or failing termination calls, they should all be working now. If you continue to face challenges, please contact Iristel support/NOC teams. We appreciate your patience and cooperation. Sincerely, Iristel NOC

2. identified Feb 03, 2026, 09:14 AM UTC

   Dear Iristel customers, We are continuing monitoring the issue. Sincerely, Iristel NOC

3. identified Feb 03, 2026, 09:18 AM UTC

   Dear Iristel customers, We confirm that the links are up and stable and the issue can be marked resolved. If you face any connectivity/calls or other issues our support/noc team can be of assistance. Sincerely, Iristel NOC

4. resolved Feb 03, 2026, 11:56 AM UTC

   The incident is resolved.

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Started Jan 18, 2026, 01:14 AM UTC· resolved Jan 18, 2026, 01:14 AM UTC

1. resolved Jan 18, 2026, 01:14 AM UTC

   Dear Iristel Customers, Please be advised that we have monitored connectivity issue towards New Brunswick which impacted services in the region. During the investigation, all affected services have returned to normal operation. However, we are still awaiting the root cause of the outage from partner carrier. Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time. Restoration time - January 17, 2026 05:10:00 PM EST (approximately) Thank you for your continued support. Sincerely, Iristel NOC

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Started Jan 17, 2026, 10:10 PM UTC· resolved Jan 17, 2026, 10:10 PM UTC

1. resolved Jan 17, 2026, 10:10 PM UTC

   Resolved. A connectivity problem towards New Brunswick affected services in the region. All affected services came back while we were investigating, at about 22:10 UTC on January 17. - Start: not recorded - End: about 22:10 UTC on January 17, 2026 We apologize for the disruption. --- Résolu. Un problème de connectivité vers le Nouveau-Brunswick a touché les services dans la région. Tous les services touchés se sont rétablis pendant notre enquête, vers 22 h 10 UTC le 17 janvier. - Début : non consigné - Fin : vers 22 h 10 UTC le 17 janvier 2026 Nous sommes désolés des inconvénients causés.

2. monitoring Jan 18, 2026, 01:14 AM UTC

   Sun, 18 Jan 2026 01:14:00 +0000: Resolved. A connectivity problem towards New Brunswick affected services in the region. All affected services came back while we were investigating, at about 22:10 UTC on January 17. Start: not recorded End: about 22:10 UTC on January 17, 2026 We apologize for the disruption. Résolu. Un problème de connectivité vers le Nouveau-Brunswick a touché les services dans la région. Tous les services touchés se sont rétablis pendant notre enquête, vers 22 h 10 UTC le 17 janvier. Début : non consigné Fin : vers 22 h 10 UTC le 17 janvier 2026 Nous sommes désolés des inconvénients causés.

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Started Jan 05, 2026, 08:49 PM UTC· resolved Jan 06, 2026, 07:04 PM UTC

1. investigating Jan 05, 2026, 08:49 PM UTC

   We have a problem with our voicemail system. New voicemails cannot be played. All other services are working normally. --- Nous avons un problème avec notre système de messagerie vocale. Les nouveaux messages vocaux ne peuvent pas être écoutés. Tous les autres services fonctionnent normalement.

2. identified Jan 05, 2026, 08:49 PM UTC

   Dear Iristel Enterprise customers, We are currently experiencing an issue with our voicemail infrastructure New voicemails are not playable at this moment. All other services remains fully operational. We apologize for the inconvenience and thank you for your understanding. Sincerely, Iristel NOC

3. monitoring Jan 06, 2026, 12:06 AM UTC

   Voicemail has been working again since 22:30 UTC on January 5. We are monitoring. --- La messagerie vocale fonctionne de nouveau depuis 22 h 30 UTC le 5 janvier. Nous surveillons la situation.

4. monitoring Jan 06, 2026, 12:06 AM UTC

   Dear Valued Customer, As of 5:30 PM, voicemail services have been restored. We are actively monitoring the system to ensure continued stability. Thank you for your patience and understanding. Sincerely, Iristel NOC

5. monitoring Jan 06, 2026, 07:04 PM UTC

   Mon, 05 Jan 2026 20:49:00 +0000: We have a problem with our voicemail system. New voicemails cannot be played. All other services are working normally. Nous avons un problème avec notre système de messagerie vocale. Les nouveaux messages vocaux ne peuvent pas être écoutés. Tous les autres services fonctionnent normalement. [Watching] Tue, 06 Jan 2026 00:06:00 +0000: Voicemail has been working again since 22:30 UTC on January 5. We are monitoring. La messagerie vocale fonctionne de nouveau depuis 22 h 30 UTC le 5 janvier. Nous surveillons la situation. [Fixed] Tue, 06 Jan 2026 19:04:00 +0000: Resolved. The voicemail system has stayed stable. Start: 20:49 UTC on January 5, 2026 (first report) End: 22:30 UTC on January 5, 2026 Cause: a problem in our voicemail system We apologize for the disruption. Résolu. Le système de messagerie vocale est resté stable. Début : 20 h 49 UTC le 5 janvier 2026 (premier avis) Fin : 22 h 30 UTC le 5 janvier 2026 Cause : un problème dans notre système de messagerie vocale Nous sommes désolés des inconvénients causés.

6. resolved Jan 06, 2026, 07:04 PM UTC

   Resolved. The voicemail system has stayed stable. - Start: 20:49 UTC on January 5, 2026 (first report) - End: 22:30 UTC on January 5, 2026 - Cause: a problem in our voicemail system We apologize for the disruption. --- Résolu. Le système de messagerie vocale est resté stable. - Début : 20 h 49 UTC le 5 janvier 2026 (premier avis) - Fin : 22 h 30 UTC le 5 janvier 2026 - Cause : un problème dans notre système de messagerie vocale Nous sommes désolés des inconvénients causés.

7. resolved Jan 06, 2026, 07:04 PM UTC

   Dear Iristel enterprise customers, After thorough monitoring, we are confident to say that the issue is now resolved. If you continue to face challenges or have other questions, do reach out to our support team. We thank you once again for your support and understanding. Sincerely, Iristel NOC

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Started Dec 03, 2025, 11:57 PM UTC· resolved Dec 04, 2025, 07:41 PM UTC

1. investigating Dec 03, 2025, 11:57 PM UTC

   We have a PSTN connectivity problem in the Fredericton, NB area. We are investigating it internally and with our co-location provider. --- Nous avons un problème de connectivité RTPC dans le secteur de Fredericton (Nouveau-Brunswick). Nous enquêtons à l'interne et avec notre fournisseur de colocation.

2. investigating Dec 03, 2025, 11:57 PM UTC

   Dear Iristel Customers, Please be advised that we are currently experiencing PSTN connectivity issue in the region of Fredericton, NB. We are currently investigating this situation internally and with or co-location provider. We will keep this page updated as we receive more information Sincerely, Iristel NOC

3. monitoring Dec 04, 2025, 05:03 PM UTC

   Connectivity in Fredericton has been restored since about 16:17 UTC, and all affected services are back to normal. We are monitoring. --- La connectivité à Fredericton est rétablie depuis 16 h 17 UTC environ, et tous les services touchés fonctionnent normalement. Nous surveillons la situation.

4. monitoring Dec 04, 2025, 05:03 PM UTC

   Dear Iristel Customers, Please be advised that connectivity has been restored in Fredericton, NB and all impacted services have returned to normal operation. However, we are still awaiting the root cause of the outage from partner carrier. Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time. Restoration time - December 4, 2025 11:17:11 AM EST (approximately) Thank you for your continued support.

5. monitoring Dec 04, 2025, 07:41 PM UTC

   Wed, 03 Dec 2025 23:57:00 +0000: We have a PSTN connectivity problem in the Fredericton, NB area. We are investigating it internally and with our co-location provider. Nous avons un problème de connectivité RTPC dans le secteur de Fredericton (Nouveau-Brunswick). Nous enquêtons à l'interne et avec notre fournisseur de colocation. [Watching] Thu, 04 Dec 2025 17:03:00 +0000: Connectivity in Fredericton has been restored since about 16:17 UTC, and all affected services are back to normal. We are monitoring. La connectivité à Fredericton est rétablie depuis 16 h 17 UTC environ, et tous les services touchés fonctionnent normalement. Nous surveillons la situation. [Fixed] Thu, 04 Dec 2025 19:41:00 +0000: Resolved. Start: 23:57 UTC on December 3, 2025 (first report) End: about 16:17 UTC on December 4, 2025 We apologize for the disruption. Résolu. Début : 23 h 57 UTC le 3 décembre 2025 (premier avis) Fin : vers 16 h 17 UTC le 4 décembre 2025 Nous sommes désolés des inconvénients causés.

6. resolved Dec 04, 2025, 07:41 PM UTC

   Resolved. - Start: 23:57 UTC on December 3, 2025 (first report) - End: about 16:17 UTC on December 4, 2025 We apologize for the disruption. --- Résolu. - Début : 23 h 57 UTC le 3 décembre 2025 (premier avis) - Fin : vers 16 h 17 UTC le 4 décembre 2025 Nous sommes désolés des inconvénients causés.

7. resolved Dec 04, 2025, 07:41 PM UTC

   This incident has been resolved.

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