Resolved after 34 minutes, affecting Hub, on November 1, 2026.
This incident is resolved. Payment Settings in Hub has stayed stable since our fix, and all Hub functionality is working normally. You can view and update payment settings as usual. If you run into any problems accessing Payment Settings, please engage our Team. Thank you for your patience while we worked through this.
Affected components
Update timeline
- investigating Nov 01, 2026, 03:14 AM UTC
We’re investigating reports that the Payment Settings area in Hub is timing out and can’t be accessed. All other areas of Hub are working normally. Our Incident Management team is engaged and working to find the cause and restore access. Customers who need to view or change payment settings, including setting up new workstations or locations, may be unable to finish those changes until this is resolved.
- investigating Nov 01, 2026, 03:42 AM UTC
Our Incident Management team is still investigating the issue that keeps the Payment Settings area in Hub from loading. We are working to confirm the cause. Hub is otherwise working normally. We will provide additional information as we have it.
- investigating Nov 01, 2026, 03:45 AM UTC
We made a fix, and Payment Settings in Hub is loading normally again. We confirmed the fix in reported instances, and we’re now monitoring to make sure it stays stable.
- resolved Nov 01, 2026, 03:48 AM UTC
This incident is resolved. Payment Settings in Hub has stayed stable since our fix, and all Hub functionality is working normally. You can view and update payment settings as usual. If you run into any problems accessing Payment Settings, please engage our Team. Thank you for your patience while we worked through this.
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