iQmetrix incident

Authentication Issues

Ongoing since 06:29 PM UTC, affecting General RQ and General Rqmobile and 1 more.

identified Oct 31, 2026, 08:49 PM UTC

We are continuing to work through additional issues.

Started
Oct 31, 2026, 06:29 PM UTC
Resolved
Ongoing
Duration
● 2h 25m
Detected by Pingoru
Oct 31, 2026, 06:29 PM UTC

Affected components

General RQGeneral RqmobileLoginsLoginsTransactionsCarrier IntegrationCarrier IntegrationiQ Storefront

Update timeline

  1. investigating Oct 31, 2026, 06:29 PM UTC

    Our teams are investigating authentication and the issues around it, you may experience problems logging into RQ.

  2. investigating Oct 31, 2026, 06:56 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 31, 2026, 06:58 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 31, 2026, 07:28 PM UTC

    We are continuing to investigate this issue.

  5. investigating Oct 31, 2026, 08:01 PM UTC

    We are continuing to investigate this issue.

  6. identified Oct 31, 2026, 08:33 PM UTC

    The issue has been identified and a fix was implemented, we are seeing some improvements and are continuing to monitor.

  7. identified Oct 31, 2026, 08:49 PM UTC

    We are continuing to work through additional issues.

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