IONOS Cloud incident

Limited access to provisioning services

Minor Ongoing View vendor source →
Started
May 03, 2026, 06:53 PM UTC
Resolved
Ongoing
Duration
● 11h 27m
Detected by Pingoru
May 03, 2026, 06:53 PM UTC

Affected components

Data Center Designer (DCD)Cloud APIProvisioningProvisioningProvisioningProvisioningProvisioningProvisioningProvisioningProvisioningProvisioning

Update timeline

  1. identified May 03, 2026, 06:53 PM UTC

    Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API. Occasionally, connections may be lost in the direction of the Data Center Designer. Availability and accessibility of your virtual data center resources will remain unaffected. We will inform you as soon as the functionality has been restored.

  2. monitoring May 03, 2026, 09:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified May 04, 2026, 04:10 AM UTC

    Currently, there is an increased processing time for provisioning orders initiated via Data Center Designer or API. Customers may experience timeouts or errors in some provisioning-related operations. Occasionally, connections to the Data Center Designer may be interrupted.

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