IONOS Cloud experienced a major incident on May 20, 2026 affecting Network, lasting 9h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 12:19 PM UTC
We are currently facing a network issue in Worcester. Several customer NICs are down due to the outage, so connectivity is lost for the affected instances. Our team is currently working on re-establishing connectivity as soon as possible. We will keep you informed on any new information. Affected services: Network Location: Location GB/BHX
- identified May 20, 2026, 01:42 PM UTC
The team identified the root cause and is working on a fix now. We need to migrate several VMs to get them back online. We will keep you informed on any change.
- monitoring May 20, 2026, 02:41 PM UTC
The team was able to resolve the issue and bring all instances back online, so the network and connectivity is back now. We keep monitoring the situation for stability.
- resolved May 20, 2026, 09:38 PM UTC
We consider this incident as resolved. An RCA will follow as soon as it's compiled.