IONOS Canada experienced a minor incident on November 4, 2025 affecting Customer Hotline, lasting 6h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Hotline
Update timeline
- identified Nov 04, 2025, 10:11 AM UTC
An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. Please reach our customer care unit via e-mail at [email protected] Alternatively please make use of our AI Assistant in the Control Panel or refer to our Help Center Pages.
- resolved Nov 04, 2025, 04:34 PM UTC
The issue has been resolved.