IONOS Canada incident

Disruption in MyWebsite with eCommerce integration

Resolved after 2 hours 27 minutes, affecting Online Store, on October 22, 2025.

identified Oct 22, 2025, 08:19 AM UTC

Some customers are experiencing issues while using their MyWebsite product with eCommerce integration. The issue may affect the store management panel and the store pages in live sites.

Started
Oct 22, 2025, 08:19 AM UTC
Resolved
Oct 22, 2025, 10:46 AM UTC
Duration
2h 27m
Detected by Pingoru
Oct 22, 2025, 08:19 AM UTC

Affected components

Online Store

Update timeline

  1. identified Oct 22, 2025, 08:19 AM UTC

    Some customers are experiencing issues while using their MyWebsite product with eCommerce integration. The issue may affect the store management panel and the store pages in live sites.

  2. resolved Oct 22, 2025, 10:46 AM UTC

    The issue has been resolved.

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