IONOS Canada incident

Limited functionality of Support Tools

Resolved after 3 hours 17 minutes, affecting Support Tool, on August 20, 2026.

investigating Aug 20, 2026, 11:13 AM UTC

Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.

Started
Aug 20, 2026, 11:13 AM UTC
Resolved
Aug 20, 2026, 02:31 PM UTC
Duration
3h 17m
Detected by Pingoru
Aug 20, 2026, 11:13 AM UTC

Affected components

Support Tool

Update timeline

  1. investigating Aug 20, 2026, 11:13 AM UTC

    Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.

  2. resolved Aug 20, 2026, 02:31 PM UTC

    The systems are stable and all services are functioning normally again.

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