Resolved after 1 hour 24 minutes, affecting Customer Hotline, on October 12, 2025.
The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.
Affected components
Update timeline
- identified Oct 12, 2025, 05:30 PM UTC
An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. Please reach our customer care unit via e-mail at [email protected]
- resolved Oct 12, 2025, 06:55 PM UTC
The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.
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