IONOS Canada incident

Unable to view invoices in the Control Panel

Minor Resolved View vendor source →

IONOS Canada experienced a minor incident on December 8, 2025 affecting Billing Service, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2025, 10:51 AM UTC
Resolved
Dec 08, 2025, 12:13 PM UTC
Duration
1h 21m
Detected by Pingoru
Dec 08, 2025, 10:51 AM UTC

Affected components

Billing Service

Update timeline

  1. identified Dec 08, 2025, 10:51 AM UTC

    Due to a technical problem, some customers may be unable to download their invoices in the Control Panel.

  2. resolved Dec 08, 2025, 12:13 PM UTC

    The issue has been resolved.