IONOS Canada experienced a minor incident on January 20, 2026 affecting Customer Hotline, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Hotline
Update timeline
- identified Jan 20, 2026, 05:40 AM UTC
An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
- resolved Jan 20, 2026, 06:17 AM UTC
The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.