Invoca Outage History
Invoca is up right nowPingoru has recorded 52 incidents for Invoca: 24 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 2 of 720 (0%) |
| May 2026 | 3 | 0 of 744 (0%) |
| June 2026 | 2 | 2 of 720 (0%) |
| July 2026 | 3 | 7 of 744 (1%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 1 | 1 of 744 (0%) |
| November 2026 | 1 | 1 of 147 (1%) |
Incidents, newest first
Minor November 6, 2026 Scheduled report failures 1h 12m Distributed Reporting
Started Nov 06, 2026, 07:34 PM UTC· resolved Nov 06, 2026, 08:47 PM UTC
- identified Nov 06, 2026, 07:34 PM UTC
We have identified an issue impacting a portion of scheduled report deliveries during the early morning of 11/6/26 for some customers on the new Insights & Analytics experience. Work is in progress to re-send any scheduled reports that did not successfully send. Standard reporting and manual data exports remain unaffected.
- monitoring Nov 06, 2026, 08:21 PM UTC
All impacted scheduled reports are now being re-sent. Once confirmed all have been successfully delivered this issue will be resolved.
- resolved Nov 06, 2026, 08:47 PM UTC
All scheduled reports have now been resent successfully. Incident is resolved
Minor October 29, 2026 Insights & Analytics Dashboards not Loading 45m Reporting
Started Oct 29, 2026, 02:07 PM UTC· resolved Oct 29, 2026, 02:52 PM UTC
- investigating Oct 29, 2026, 02:07 PM UTC
We are currently investigating an issue affecting Insights & Analytics. Some dashboards (liveboards) are failing to load due to a configuration issue with our third party analytics provider, who we are currently working with to resolve.
- identified Oct 29, 2026, 02:40 PM UTC
Our analytics provider has identified the issue and is actively working on implementing a fix.
- resolved Oct 29, 2026, 02:52 PM UTC
Our analytics provider has implemented the fix, and we have validated all dashboards are now visible again in Insights & Analytics. If you continue to experience any issues, please submit a case to our technical support team.
Minor September 29, 2026 Scheduled reports in Insights & Analytics are failing to send 2h 24m Reporting
Started Sep 29, 2026, 05:21 PM UTC· resolved Sep 29, 2026, 07:45 PM UTC
- investigating Sep 29, 2026, 05:21 PM UTC
We are investigating an issue impacting scheduled report deliveries for customers on the new Insights & Analytics experience. Standard reporting and manual data exports remain unaffected.
- identified Sep 29, 2026, 06:20 PM UTC
The issue has been identified and a fix will be implemented at 12:00pm PT. Insights & Analytics will be down for approximately 5 minutes during this update.
- monitoring Sep 29, 2026, 07:08 PM UTC
A fix has been implemented and we are monitoring. Insights & Analytics access is back up.
- resolved Sep 29, 2026, 07:45 PM UTC
This incident has been resolved.
Notice August 17, 2026 Invoca Monthly Availability Notification –
Started Aug 17, 2026, 05:50 PM UTC· resolved Aug 17, 2026, 05:50 PM UTC
- resolved Aug 17, 2026, 05:50 PM UTC
July 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.89%
Minor August 12, 2026 Missing Smart Alert Emails 1h 47m Distributed Reporting
Started Aug 12, 2026, 09:53 PM UTC· resolved Aug 12, 2026, 11:40 PM UTC
- identified Aug 12, 2026, 09:53 PM UTC
We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.
- resolved Aug 12, 2026, 11:40 PM UTC
This issue has been resolved. Smart Alerts emails are now sending as expected.
Notice July 22, 2026 Invoca Monthly Availability Notification –
Started Jul 22, 2026, 02:07 PM UTC· resolved Jul 22, 2026, 02:07 PM UTC
- resolved Jul 22, 2026, 02:07 PM UTC
June 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
Critical July 22, 2026 Dynamic Number Insertion (DNI) Service Disruption 43m Dynamic Number Insertion and Attribution
Started Jul 22, 2026, 01:13 PM UTC· resolved Jul 22, 2026, 01:57 PM UTC
- investigating Jul 22, 2026, 01:13 PM UTC
We are currently investigating an issue affecting number swapping and call attribution across the Invoca platform. Customers may experience missing or delayed attribution data during this time. Our engineering teams are actively working to restore service.
- monitoring Jul 22, 2026, 01:46 PM UTC
Our engineering team has identified and resolved the underlying issue. Services have been restarted and number swapping and call attribution are being restored. We are actively monitoring to confirm full recovery
- resolved Jul 22, 2026, 01:57 PM UTC
This incident has been resolved. The disruption was caused by a hardware failure on one of our servers, which temporarily took our Dynamic Number Insertion and call attribution services offline. Our engineering team replaced the affected hardware, restored services, and confirmed full recovery Impact Window: 5:50AM - 6:37AM PDT
Minor July 8, 2026 Signal file processing delayed 6h 20m Signals
Started Jul 08, 2026, 06:33 PM UTC· resolved Jul 09, 2026, 12:53 AM UTC
- investigating Jul 08, 2026, 06:33 PM UTC
Invoca is currently experiencing a delay in Signal file processing (both manual and automated file imports) beginning July 8, 2026 at 10:30 AM PT, with normal service expected to resume between 3:00–6:00 PM PT today. All files submitted during this window are queued and will process automatically with no action required. All other Signal-related services are operating normally.
- monitoring Jul 08, 2026, 10:56 PM UTC
Signal file processing has now been resumed and we are monitoring to ensure all queued files are processed as expected.
- monitoring Jul 09, 2026, 12:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 09, 2026, 12:53 AM UTC
Signal uploads are processing successfully.
Major June 19, 2026 EU Reports and Dashboards 1h 29m Invoca Europe, Call Routing, Dynamic Number Insertion and Attribution, Platform Accessibility and 5 more
Started Jun 19, 2026, 11:54 AM UTC· resolved Jun 19, 2026, 01:23 PM UTC
- investigating Jun 19, 2026, 11:54 AM UTC
We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.
- identified Jun 19, 2026, 12:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 19, 2026, 12:58 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Jun 19, 2026, 01:23 PM UTC
The incident has been resolved. Reports, dashboards and webhooks are firing as expected.
Notice June 9, 2026 Invoca Monthly Availability Notification –
Started Jun 09, 2026, 10:47 PM UTC· resolved Jun 09, 2026, 10:47 PM UTC
- resolved Jun 09, 2026, 10:47 PM UTC
May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%
Notice May 26, 2026 Invoca UI Latency & Timeouts – Reporting, Invoca UI, Data Ingestion, Data Accessibility
Started May 26, 2026, 06:46 PM UTC· resolved May 26, 2026, 06:46 PM UTC
- resolved May 26, 2026, 06:46 PM UTC
From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.
Notice May 8, 2026 Invoca Monthly Availability Notification –
Started May 08, 2026, 06:59 PM UTC· resolved May 08, 2026, 06:59 PM UTC
- resolved May 08, 2026, 06:59 PM UTC
April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%
Notice May 8, 2026 AWS US East Regional Outage 2d 1h Invoca UI
Started May 08, 2026, 04:29 PM UTC· resolved May 10, 2026, 06:26 PM UTC
- monitoring May 08, 2026, 04:29 PM UTC
We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.
- monitoring May 08, 2026, 06:54 PM UTC
AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.
- monitoring May 08, 2026, 11:23 PM UTC
We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary
- resolved May 10, 2026, 06:26 PM UTC
The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.
Notice April 13, 2026 Invoca Monthly Availability Notification –
Started Apr 13, 2026, 04:42 PM UTC· resolved Apr 13, 2026, 04:42 PM UTC
- resolved Apr 13, 2026, 04:42 PM UTC
March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
Major April 7, 2026 Inbound calls 4m Call Routing
Started Apr 07, 2026, 06:45 PM UTC· resolved Apr 07, 2026, 06:50 PM UTC
- identified Apr 07, 2026, 06:45 PM UTC
We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.
- resolved Apr 07, 2026, 06:50 PM UTC
This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.
Minor April 6, 2026 Invoca UI Latency 1h 37m Invoca UI
Started Apr 06, 2026, 06:58 PM UTC· resolved Apr 06, 2026, 08:35 PM UTC
- investigating Apr 06, 2026, 06:58 PM UTC
We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.
- monitoring Apr 06, 2026, 07:48 PM UTC
Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.
- resolved Apr 06, 2026, 08:35 PM UTC
Platform latency issue has been resolved.
Notice March 1, 2026 Invoca Monthly Availability Notification –
Started Mar 01, 2026, 09:17 AM UTC· resolved Mar 01, 2026, 09:17 AM UTC
- resolved Mar 01, 2026, 09:17 AM UTC
February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
Minor February 27, 2026 Access to Invoca Support Portal 26m Platform Accessibility
Started Feb 27, 2026, 05:31 PM UTC· resolved Feb 27, 2026, 05:57 PM UTC
- investigating Feb 27, 2026, 05:31 PM UTC
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]
- resolved Feb 27, 2026, 05:57 PM UTC
The Invoca Support Portal is now fully accessible.
Major February 17, 2026 Pre-Transfer Webhook Failures 1h 47m Webhooks
Started Feb 17, 2026, 09:32 PM UTC· resolved Feb 17, 2026, 11:19 PM UTC
- investigating Feb 17, 2026, 09:32 PM UTC
We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.
- monitoring Feb 17, 2026, 10:21 PM UTC
We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly
- resolved Feb 17, 2026, 11:19 PM UTC
Services continue operate as expected and our reporting backlog has cleared.
Notice February 2, 2026 Invoca Monthly Availability Notification –
Started Feb 02, 2026, 03:24 PM UTC· resolved Feb 02, 2026, 03:24 PM UTC
- resolved Feb 02, 2026, 03:24 PM UTC
January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
Minor January 29, 2026 Intermittent Access to the Invoca UI 5h 33m Platform Accessibility
Started Jan 29, 2026, 04:47 PM UTC· resolved Jan 29, 2026, 10:20 PM UTC
- investigating Jan 29, 2026, 04:47 PM UTC
We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.
- identified Jan 29, 2026, 05:41 PM UTC
While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.
- resolved Jan 29, 2026, 10:20 PM UTC
We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.
Minor January 22, 2026 Intermittent Access to the Customer Support Portal 16h 46m Platform Accessibility
Started Jan 22, 2026, 03:05 AM UTC· resolved Jan 22, 2026, 07:52 PM UTC
- investigating Jan 22, 2026, 03:05 AM UTC
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].
- monitoring Jan 22, 2026, 03:54 PM UTC
A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.
- monitoring Jan 22, 2026, 03:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 22, 2026, 07:52 PM UTC
This incident has been resolved.
Notice January 5, 2026 Invoca Monthly Availability Notification –
Started Jan 05, 2026, 03:20 PM UTC· resolved Jan 05, 2026, 03:20 PM UTC
- resolved Jan 05, 2026, 03:20 PM UTC
December 2025 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
Notice December 1, 2025 Invoca Monthly Availability Notification –
Started Dec 01, 2025, 03:19 PM UTC· resolved Dec 01, 2025, 03:19 PM UTC
- resolved Dec 01, 2025, 03:19 PM UTC
November 2025 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
Minor November 3, 2025 Call Connection Failures to AT&T Toll Free Destination Lines 4h 30m Call Routing
Started Nov 03, 2025, 05:59 PM UTC· resolved Nov 03, 2025, 10:30 PM UTC
- investigating Nov 03, 2025, 05:59 PM UTC
We have identified call connection failures specific to Toll Free destination lines owned by AT&T. At this time we have determined this to not be an Invoca specific issue and more broadly an AT&T issue. We have opened tickets with our downstream providers for awareness and are continuing to monitor the issue. Caller experience is long delays followed by a "number not in service" or "busy" message.
- identified Nov 03, 2025, 08:03 PM UTC
We are continuing to monitor the issue as we have not seen a reduction in the failure rate to Toll Free destination lines owned by this carrier and will continue to provide updates as more information becomes available.
- resolved Nov 03, 2025, 10:30 PM UTC
We have observed normal call behavior to all Toll-Free destination lines for the past hour, and all services have returned to full stability. We are marking this incident as closed.