Invoca incident

Intermittent Access to the Customer Support Portal

Minor Resolved View vendor source →

Invoca experienced a minor incident on January 22, 2026 affecting Platform Accessibility, lasting 16h 46m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 03:05 AM UTC
Resolved
Jan 22, 2026, 07:52 PM UTC
Duration
16h 46m
Detected by Pingoru
Jan 22, 2026, 03:05 AM UTC

Affected components

Platform Accessibility

Update timeline

  1. investigating Jan 22, 2026, 03:05 AM UTC

    We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].

  2. monitoring Jan 22, 2026, 03:54 PM UTC

    A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.

  3. monitoring Jan 22, 2026, 03:55 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 22, 2026, 07:52 PM UTC

    This incident has been resolved.