Invoca incident

Inbound calls

Major Resolved View vendor source →

Invoca experienced a major incident on April 7, 2026 affecting Call Routing, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 06:45 PM UTC
Resolved
Apr 07, 2026, 06:50 PM UTC
Duration
4m
Detected by Pingoru
Apr 07, 2026, 06:45 PM UTC

Affected components

Call Routing

Update timeline

  1. identified Apr 07, 2026, 06:45 PM UTC

    We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.

  2. resolved Apr 07, 2026, 06:50 PM UTC

    This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.