Invoca Outage History
Invoca is up right nowPingoru has recorded 77 incidents for Invoca: 24 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 2 of 720 (0%) |
| May 2026 | 3 | 50 of 744 (7%) |
| June 2026 | 2 | 2 of 720 (0%) |
| July 2026 | 3 | 7 of 744 (1%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 546 (0%) |
Incidents, newest first
Minor September 29, 2026 Scheduled reports in Insights & Analytics are failing to send 2h 24m Reporting
Started Sep 29, 2026, 05:21 PM UTC· resolved Sep 29, 2026, 07:45 PM UTC
- investigating Sep 29, 2026, 05:21 PM UTC
We are investigating an issue impacting scheduled report deliveries for customers on the new Insights & Analytics experience. Standard reporting and manual data exports remain unaffected.
- identified Sep 29, 2026, 06:20 PM UTC
The issue has been identified and a fix will be implemented at 12:00pm PT. Insights & Analytics will be down for approximately 5 minutes during this update.
- monitoring Sep 29, 2026, 07:08 PM UTC
A fix has been implemented and we are monitoring. Insights & Analytics access is back up.
- resolved Sep 29, 2026, 07:45 PM UTC
This incident has been resolved.
Notice August 17, 2026 Invoca Monthly Availability Notification –
Started Aug 17, 2026, 05:50 PM UTC· resolved Aug 17, 2026, 05:50 PM UTC
- resolved Aug 17, 2026, 05:50 PM UTC
July 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.89%
Minor August 12, 2026 Missing Smart Alert Emails 1h 47m Distributed Reporting
Started Aug 12, 2026, 09:53 PM UTC· resolved Aug 12, 2026, 11:40 PM UTC
- identified Aug 12, 2026, 09:53 PM UTC
We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.
- resolved Aug 12, 2026, 11:40 PM UTC
This issue has been resolved. Smart Alerts emails are now sending as expected.
Critical July 22, 2026 Dynamic Number Insertion (DNI) Service Disruption 43m Dynamic Number Insertion and Attribution
Started Jul 22, 2026, 01:13 PM UTC· resolved Jul 22, 2026, 01:57 PM UTC
- investigating Jul 22, 2026, 01:13 PM UTC
We are currently investigating an issue affecting number swapping and call attribution across the Invoca platform. Customers may experience missing or delayed attribution data during this time. Our engineering teams are actively working to restore service.
- monitoring Jul 22, 2026, 01:46 PM UTC
Our engineering team has identified and resolved the underlying issue. Services have been restarted and number swapping and call attribution are being restored. We are actively monitoring to confirm full recovery
- resolved Jul 22, 2026, 01:57 PM UTC
This incident has been resolved. The disruption was caused by a hardware failure on one of our servers, which temporarily took our Dynamic Number Insertion and call attribution services offline. Our engineering team replaced the affected hardware, restored services, and confirmed full recovery Impact Window: 5:50AM - 6:37AM PDT
Minor July 8, 2026 Signal file processing delayed 6h 20m Signals
Started Jul 08, 2026, 06:33 PM UTC· resolved Jul 09, 2026, 12:53 AM UTC
- investigating Jul 08, 2026, 06:33 PM UTC
Invoca is currently experiencing a delay in Signal file processing (both manual and automated file imports) beginning July 8, 2026 at 10:30 AM PT, with normal service expected to resume between 3:00–6:00 PM PT today. All files submitted during this window are queued and will process automatically with no action required. All other Signal-related services are operating normally.
- monitoring Jul 08, 2026, 10:56 PM UTC
Signal file processing has now been resumed and we are monitoring to ensure all queued files are processed as expected.
- monitoring Jul 09, 2026, 12:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 09, 2026, 12:53 AM UTC
Signal uploads are processing successfully.
Major June 19, 2026 EU Reports and Dashboards 1h 29m Invoca Europe, Call Routing, Dynamic Number Insertion and Attribution, Platform Accessibility and 5 more
Started Jun 19, 2026, 11:54 AM UTC· resolved Jun 19, 2026, 01:23 PM UTC
- investigating Jun 19, 2026, 11:54 AM UTC
We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.
- identified Jun 19, 2026, 12:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 19, 2026, 12:58 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Jun 19, 2026, 01:23 PM UTC
The incident has been resolved. Reports, dashboards and webhooks are firing as expected.
Notice May 26, 2026 Invoca UI Latency & Timeouts – Reporting, Invoca UI, Data Ingestion, Data Accessibility
Started May 26, 2026, 06:46 PM UTC· resolved May 26, 2026, 06:46 PM UTC
- resolved May 26, 2026, 06:46 PM UTC
From 8:05 AM to 8:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.
Notice May 8, 2026 AWS US East Regional Outage 2d 1h Invoca UI
Started May 08, 2026, 04:29 PM UTC· resolved May 10, 2026, 06:26 PM UTC
- monitoring May 08, 2026, 04:29 PM UTC
We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.
- monitoring May 08, 2026, 06:54 PM UTC
AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.
- monitoring May 08, 2026, 11:23 PM UTC
We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary
- resolved May 10, 2026, 06:26 PM UTC
The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.
Major April 7, 2026 Inbound calls 4m Call Routing
Started Apr 07, 2026, 06:45 PM UTC· resolved Apr 07, 2026, 06:50 PM UTC
- identified Apr 07, 2026, 06:45 PM UTC
We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.
- resolved Apr 07, 2026, 06:50 PM UTC
This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.
Minor April 6, 2026 Invoca UI Latency 1h 37m Invoca UI
Started Apr 06, 2026, 06:58 PM UTC· resolved Apr 06, 2026, 08:35 PM UTC
- investigating Apr 06, 2026, 06:58 PM UTC
We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.
- monitoring Apr 06, 2026, 07:48 PM UTC
Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.
- resolved Apr 06, 2026, 08:35 PM UTC
Platform latency issue has been resolved.
Minor February 27, 2026 Access to Invoca Support Portal 26m Platform Accessibility
Started Feb 27, 2026, 05:31 PM UTC· resolved Feb 27, 2026, 05:57 PM UTC
- investigating Feb 27, 2026, 05:31 PM UTC
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]
- resolved Feb 27, 2026, 05:57 PM UTC
The Invoca Support Portal is now fully accessible.
Major February 17, 2026 Pre-Transfer Webhook Failures 1h 47m Webhooks
Started Feb 17, 2026, 09:32 PM UTC· resolved Feb 17, 2026, 11:19 PM UTC
- investigating Feb 17, 2026, 09:32 PM UTC
We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.
- monitoring Feb 17, 2026, 10:21 PM UTC
We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly
- resolved Feb 17, 2026, 11:19 PM UTC
Services continue operate as expected and our reporting backlog has cleared.
Minor January 29, 2026 Intermittent Access to the Invoca UI 5h 33m Platform Accessibility
Started Jan 29, 2026, 04:47 PM UTC· resolved Jan 29, 2026, 10:20 PM UTC
- investigating Jan 29, 2026, 04:47 PM UTC
We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.
- identified Jan 29, 2026, 05:41 PM UTC
While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.
- resolved Jan 29, 2026, 10:20 PM UTC
We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.
Minor January 22, 2026 Intermittent Access to the Customer Support Portal 16h 46m Platform Accessibility
Started Jan 22, 2026, 03:05 AM UTC· resolved Jan 22, 2026, 07:52 PM UTC
- investigating Jan 22, 2026, 03:05 AM UTC
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].
- monitoring Jan 22, 2026, 03:54 PM UTC
A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.
- monitoring Jan 22, 2026, 03:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 22, 2026, 07:52 PM UTC
This incident has been resolved.
Minor November 3, 2025 Call Connection Failures to AT&T Toll Free Destination Lines 4h 30m Call Routing
Started Nov 03, 2025, 05:59 PM UTC· resolved Nov 03, 2025, 10:30 PM UTC
- investigating Nov 03, 2025, 05:59 PM UTC
We have identified call connection failures specific to Toll Free destination lines owned by AT&T. At this time we have determined this to not be an Invoca specific issue and more broadly an AT&T issue. We have opened tickets with our downstream providers for awareness and are continuing to monitor the issue. Caller experience is long delays followed by a "number not in service" or "busy" message.
- identified Nov 03, 2025, 08:03 PM UTC
We are continuing to monitor the issue as we have not seen a reduction in the failure rate to Toll Free destination lines owned by this carrier and will continue to provide updates as more information becomes available.
- resolved Nov 03, 2025, 10:30 PM UTC
We have observed normal call behavior to all Toll-Free destination lines for the past hour, and all services have returned to full stability. We are marking this incident as closed.
Minor October 20, 2025 Monitoring Impact of Cloud Provider Outage 20h 49m Platform Accessibility, Reporting, Signal AI Processing, Signal AI Training
Started Oct 20, 2025, 04:14 PM UTC· resolved Oct 21, 2025, 01:03 PM UTC
- investigating Oct 20, 2025, 04:14 PM UTC
Invoca is aware of the ongoing issues with AWS and are monitoring closely. At this time, calls are performing as expected, although you may be experiencing some call connection issues with your call center/destinations line providers if they rely on AWS. Current Invoca Services Impacted * Training and labeling through Signal AI Studio * Sentiment analysis * Signal AI Processing * SMS 2FA codes failing to send for Platform Access * Reporting Delays
- investigating Oct 20, 2025, 04:17 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 04:50 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 05:37 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 09:38 PM UTC
We are starting to see some of the impacted services restored while a few are still degraded but improving. We are continuing to monitor until the remaining services are fully restored and backlog is cleared. Services Impacted and Current State. * Training and labeling through Signal AI Studio * Degraded but improving * Sentiment analysis * Operational, processing backlog * Signal AI Processing * Operational * SMS 2FA codes failing to send for Platform Access * Degraded * Reporting Delays * Operational
- identified Oct 20, 2025, 10:40 PM UTC
All core services have been fully restored and operational. We are still experiencing an issue affecting SMS 2FA codes needed to access the Invoca platform. Our team is continuing to investigate and working toward a full resolution for the 2FA issue. Services Impacted and Current State. * Training and labeling through Signal AI Studio * Operational * Sentiment analysis * Operational * Signal AI Processing * Operational * SMS 2FA codes failing to send for Platform Access * Degraded * Reporting Delays * Operational
- monitoring Oct 21, 2025, 12:06 AM UTC
SMS 2FA codes to access the Invoca UI are now sending again and fully operational. We will continue to monitor through the evening to ensure stability on all previously impacted services.
- resolved Oct 21, 2025, 01:03 PM UTC
All previously impacted services have remained stable. The incident is now officially resolved and closed.
Minor October 15, 2025 Google Campaign Manager Conversion Reporting Delay 7h 17m Integrations
Started Oct 15, 2025, 05:31 PM UTC· resolved Oct 16, 2025, 12:49 AM UTC
- monitoring Oct 15, 2025, 05:31 PM UTC
We experienced a temporary issue with the Google Campaign Manager integration that has resulted in a delay in conversion reporting of up to 24 hours. The integration was paused as a precautionary measure, but we are currently re-queuing all calls and re-firing them to Google
- resolved Oct 16, 2025, 12:49 AM UTC
The issue with the Google Campaign Manager integration is now fully resolved and reporting is fully caught up.
Minor October 9, 2025 Call Transcript Summary Failures – Transcriptions
Started Oct 09, 2025, 06:55 PM UTC· resolved Oct 09, 2025, 06:55 PM UTC
- resolved Oct 09, 2025, 06:55 PM UTC
Yesterday, October 8th, 2025, from 14:15PT - 18:40PT, we experienced authentication errors with our transcription summary provider, which impacted summaries being processed and posted. For customers who access summaries through the Invoca UI, you can have the summary reran for each call/summary selected during the window. For users accessing summaries via the API, the team is further reviewing what options may be available.
Minor July 2, 2025 Google Ads and SA360 Delays 17h 46m Google Ads
Started Jul 02, 2025, 09:53 PM UTC· resolved Jul 03, 2025, 03:39 PM UTC
- investigating Jul 02, 2025, 09:53 PM UTC
Google is having some minor issues related to the Google Ads and SA360 integrations. Impact at this time is delays in reported conversions. We are continuing to monitor the issue with Google.
- investigating Jul 02, 2025, 09:54 PM UTC
Google is having some minor issues related to the Google Ads and SA360 integrations. Impact at this time is delays in reported conversions. We are continuing to monitor the issue with Google.
- monitoring Jul 03, 2025, 04:25 AM UTC
Error responses related to GoogleAds and Google SA360 have subsided, in addition to Google marking the issue resolved on their status page. We will continue to monitor through the evening and into the morning to ensure we continue to see services operating as expected.
- monitoring Jul 03, 2025, 04:26 AM UTC
Error responses related to GoogleAds and Google SA360 have subsided, in addition to Google marking the issue resolved on their status page. We will continue to monitor through the evening and into the morning to ensure we continue to see services operating as expected.
- resolved Jul 03, 2025, 03:39 PM UTC
Google Ads and SA360 continue to operate as expected.
Minor June 12, 2025 Transcription Delays and Failures 2h 25m Transcriptions
Started Jun 12, 2025, 08:25 PM UTC· resolved Jun 12, 2025, 10:51 PM UTC
- investigating Jun 12, 2025, 08:25 PM UTC
Due to an ongoing outage with GCP, we are seeing delays in transcription(signal, sentiment, summary) as well as a small amount of failures on new and in progress calls. We are continuing to monitor until delays are caught up and GCP has notified all services are restored.
- investigating Jun 12, 2025, 08:34 PM UTC
Due to an ongoing outage with GCP, we are seeing delays in transcription(signal, summary) as well as a small amount of failures on new and in progress calls. We are continuing to monitor until delays are caught up and GCP has notified all services are restored.
- monitoring Jun 12, 2025, 09:31 PM UTC
We are now caught up on all transcription delays and all new calls are processing as expected. We are continuing to monitor.
- resolved Jun 12, 2025, 10:51 PM UTC
We are now caught up on all transcription delays and all new calls are processing as expected. GCP has also confirmed all services are fully restored on their end.
Minor April 21, 2025 Realtime Routing & Pre-transfer Webhook Delays – Webhooks
Started Apr 21, 2025, 11:33 PM UTC· resolved Apr 21, 2025, 11:33 PM UTC
- resolved Apr 21, 2025, 11:33 PM UTC
Today(2025-04-21) from 2:56 to 3:46 PM PT, realtime routing and pre-transfer webhooks were delayed and or failed. This has since been resolved by rolling back a recent deploy. If you have any questions regarding this incident, please go to our support portal and submit a support ticket.
Minor April 2, 2025 Intermittent Key Press Failures 1h 24m
Started Apr 02, 2025, 08:36 PM UTC· resolved Apr 02, 2025, 10:00 PM UTC
- identified Apr 02, 2025, 08:36 PM UTC
We have identified an issue where some callers that are calling Invoca Toll Free numbers are not able to successfully make a keypress when prompted within the Invoca IVR, resulting in some callers not being able to navigate through the IVR to connect to destination lines. We are actively engaged with our carrier to resolve the issue
- monitoring Apr 02, 2025, 08:57 PM UTC
We have resolved the issue with our upstream provider and keypresses are now successfully being recognized within the Invoca IVR and processing through to destination lines.
- resolved Apr 02, 2025, 10:00 PM UTC
We have resolved the issue with our upstream provider and keypresses are now successfully being recognized within the Invoca IVR and processing through to destination lines.
Notice March 14, 2025 Dynamic Number Insertion Failure to Replace Numbers –
Started Mar 14, 2025, 07:00 PM UTC· resolved Mar 14, 2025, 07:00 PM UTC
- resolved Mar 16, 2025, 01:00 AM UTC
Invoca deployed an update on Friday 2025-03-14 at 12.54 PM MT that inadvertently impacted dynamic number insertion on some customer websites via the Invoca Tag. This incident was identified and resolved as of today 2025-03-15 at 6:15 PM MT. Calls to static phone numbers or calls already in progress would not have been impacted by this incident. If you have any questions or continue to experience any issues with dynamic number insertion, please reach out to our support team for further review.
Minor February 13, 2025 Reporting Delays 1h 2m Webhooks, Reporting, Transactions API
Started Feb 13, 2025, 09:12 PM UTC· resolved Feb 13, 2025, 10:14 PM UTC
- investigating Feb 13, 2025, 09:12 PM UTC
Currently, customers may experience some delays in reporting and call corrections in the Invoca UI.
- monitoring Feb 13, 2025, 10:03 PM UTC
Transaction API issues are resolved and reporting delays are currently catching up. We are currently monitoring until full caught up
- monitoring Feb 13, 2025, 10:13 PM UTC
Transaction API and Reporting delays are fully resolved and restored.
- resolved Feb 13, 2025, 10:14 PM UTC
Transaction API and Reporting delays are fully resolved and restored.
Major January 21, 2025 Intermittent Homepage and API Call failures 50m APIs, Invoca UI
Started Jan 21, 2025, 03:33 PM UTC· resolved Jan 21, 2025, 04:23 PM UTC
- investigating Jan 21, 2025, 03:33 PM UTC
We recently experienced some intermittent failures with access to the Invoca.net Homepage as well as API calls on the US Platform. This has since been mitigated and we are further investigating the root of the issue. The window of impact for the incident was 7:10 to 7:20 AM PT.
- resolved Jan 21, 2025, 04:23 PM UTC
Update: Upon further investigation of the intermittent homepage and API call failures, we have identified the root of the issue relating to a substantial increase in number swapping request via API. We have since mitigated the issue with reducing thresholds and are working through 2 longer term solutions. Impact during this 10 minute window(7;10-7:20 AM PST) was intermittent access failures to the Invoca.net website and failure in automatically creating new ringpools.